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Senior Operations Manager
2 months ago
We are seeking an experienced Senior Warehouse Operations Manager to lead our global shipping operation. As a strategic leader with a strong background in warehouse operations, you will be responsible for overseeing an effective and efficient global shipping department that meets all safety, quality, and performance expectations.
Key Responsibilities- Oversee the direct performance of all shipping teams to ensure on-time delivery of products to customers.
- Lead a multi-level department, consisting of both hourly and salary individuals, by assessing employee performance, facilitating conflict resolution, and assisting supervisors to address repeat issues with corrective actions.
- Coach and mentor direct management reports to foster a positive environment that ensures the team's success and growth.
- Establish and implement department policies, goals, objectives, and procedures in conjunction with senior leadership and team members.
- Work with both internal and external customer needs and requirements.
- Provide training, support, direction, and guidance to department personnel to continually develop their work habits, job skills, and safety practices.
- Recommend and administer personnel actions in accordance with company policies and procedures with Human Resource guidance.
- Ensure the accurate tracking and management of inventory levels.
- Demonstrate and support compliance with all safety and cleanliness requirements.
- Promote company policy and the BUNN Quality Improvement Process within all department work groups.
- Provide strategic direction in conjunction with the Process Manager in the identification and implementation of key operational improvements.
- Perform other duties as assigned.
- Bachelor's degree preferred, business or supply chain a plus.
- 3-5 years minimum supervisory experience in warehouse or distribution environment; preferred 5 years or greater.
- Proven track record that demonstrates the ability to supervise diverse work groups in a team environment using effective listening, coaching, training, investigative, and problem-solving skills.
- Competent in conflict resolution while creating a healthy work environment.
- Ability to exercise initiative, sound judgment, and effective time management in a fast-paced environment with limited supervision.
- Proficient in MS Office skills (Excel, Word, PowerPoint).
- Excellent verbal and written communication skills.
- SAP inventory management experience a plus.
- Lean problem-solving training and experience.
- Ability to relocate before starting work required.
