Inside Parts Sales Representative

2 weeks ago


Lancaster, Pennsylvania, United States Transteck Inc Full time
TRANSTECK, INC.

JOB DESCRIPTION

JOB TITLE:
Inside Parts Sales Representative

REPORTS TO:
Parts Manager

EMPLOYMENT STATUS:
Exempt

WORK SCHEDULE:
Full Time

POSITION SUMMARY:
This role is primarily focused on delivering exceptional sales and customer service within the inside parts sales department.

KEY RESPONSIBILITIES:
  1. Engage in counter and phone sales.
  2. Achieve sales targets and maintain gross profit margins.
  3. Process parts orders in accordance with dealership protocols.
  4. Manage special order parts for the service department.
  5. Address customer inquiries and ensure outstanding customer service.
  6. Keep the workspace organized and safe.
  7. Participate in ongoing OEM training to remain updated on parts changes.
  8. Provide written estimates to customers as required.

In addition to the responsibilities outlined above, the employee is expected to demonstrate honesty, integrity, and respect towards all clients and colleagues. A professional appearance and demeanor are essential, along with a positive attitude and effective communication skills. The employee should work with precision, efficiency, and attention to detail, maintain a tidy work environment, and show initiative in acquiring new skills and assisting colleagues whenever possible.

The employee may also be required to perform additional duties as necessary.


QUALIFICATIONS:
High school diploma or GED.

TOOLS AND EQUIPMENT:
Computer and standard office equipment (e.g., copier, calculator, fax machine).

WORK ENVIRONMENT:
Primarily situated in a warehouse setting with varying temperature conditions.

PHYSICAL DEMANDS:
SITTING/STANDING/WALKING:
Total sitting time at once: 1 hour
Total sitting time in a typical workday: 3 hours
Total standing time at once: 1 hour
Total standing time in a typical workday: 3 hours
Total walking time at once: 0 hours
Total walking time in a typical workday: 2 hours

COMMUNICATION REQUIREMENTS:
Verbal communication with customers and colleagues, both in person and over the phone.

PHYSICAL TASKS:
Sales personnel are expected to handle parts by carrying or utilizing a cart, forklift, or hand cart. Typical weight handled is 1 pound, with a maximum of 50 pounds, over a distance of approximately 25 feet, occurring 1 to 5 times daily for a duration of about 3 minutes each time.

OTHER ESSENTIAL DUTIES:
Driving:
Never/Occasionally/Frequently/Constantly

Air Travel:
Never/Occasionally/Frequently/Constantly

Balancing:
Never/Occasionally/Frequently/Constantly

Stooping:
Never/Occasionally/Frequently/Constantly

Kneeling:
Never/Occasionally/Frequently/Constantly

Crouching:
Never/Occasionally/Frequently/Constantly

Crawling:
Never/Occasionally/Frequently/Constantly

Climbing:
Never/Occasionally/Frequently/Constantly

Reaching:
Above shoulder: Never/Occasionally/Frequently/Constantly
At waist/desk level: Never/Occasionally/Frequently/Constantly
Below waist level: Never/Occasionally/Frequently/Constantly

HANDLING:
Right hand: Never/Occasionally/Frequently/Constantly
Left hand: Never/Occasionally/Frequently/Constantly
Both hands: Never/Occasionally/Frequently/Constantly

FINGERING:
Right hand: Never/Occasionally/Frequently/Constantly
Left hand: Never/Occasionally/Frequently/Constantly
Both hands: Never/Occasionally/Frequently/Constantly

FEELING:
Right hand: Never/Occasionally/Frequently/Constantly
Left hand: Never/Occasionally/Frequently/Constantly
Both hands: Never/Occasionally/Frequently/Constantly

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