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Customer Service Sales Specialist
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We are seeking a highly motivated and results-driven Sales Development Representative to join our team in Wheatland, PA. As a Sales Development Representative, you will be responsible for delivering exceptional customer service, driving sales growth, and contributing to the achievement of organizational objectives.
Key Responsibilities- Product Knowledge: Develop a thorough understanding of our capabilities and product offerings, with the ability to effectively promote new sales initiatives.
- Customer Relationships: Foster and manage superior customer relationships through open and interactive communication, ensuring a high level of customer satisfaction.
- Order Management: Review customer backlog daily, proactively addressing and resolving potential customer service issues. Prepare and process quotes, enter orders, and coordinate shipments.
- Team Collaboration: Build and maintain effective and professional interdepartmental relationships, adopting a team approach to customer service. Collaborate with the outside sales team to gather and triangulate market intelligence.
- Customer Experience: Identify opportunities to improve the customer experience, implementing action items and potential solutions to enhance service quality.
- Market Analysis: Analyze our pricing and market strategy, driving actions to achieve sales objectives. Participate and contribute to regular conference calls, both internal and external.
- Quality Assurance: Coordinate responses to quality claims, ensuring timely and satisfactory resolution. Assist management with special projects as required.
- Professionalism: Project professionalism in representing the organization, both internally and externally. Provide backup support for other inside sales representatives.
- Attendance: Maintain regular and predictable full-time, onsite attendance during scheduled hours.
- Customer Service Experience: Proven experience in customer-facing roles, with a strong focus on delivering exceptional customer service.
- Driven, Articulate, Personable, Accountable: Possess a strong work ethic, excellent communication skills, and a customer-centric approach.
- Analytical Skills: Superior analytical and problem-solving skills, with the ability to analyze data and drive insights.
- Mathematics Skills: Strong mathematical skills, with the ability to accurately process and manage orders.
- Organization: Possess excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- MS Office: Proficient in MS Office, including Excel, Word, and Outlook.
- Prior Sales Experience: Prior experience in sales, preferably in a manufacturing or industrial sales environment.
- Experience with SAP: Experience with SAP, with the ability to effectively utilize the system to drive sales growth.
