Client Support Operations Specialist

3 days ago

Arlington, Virginia, United States Bloomberg Industry Group Full time

Job Summary: We are seeking a highly skilled Client Support Operations Specialist to join our team at Bloomberg Industry Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Answer incoming customer phone calls and emails, responding to queries and resolving issues in a timely and professional manner.
  • Serve as a liaison between customers, sales, and operational departments, addressing customer requests and ensuring seamless communication.
  • Perform account maintenance and action subscription modifications upon request, ensuring accurate and up-to-date information.
  • Document customer interactions and actions taken in Salesforce, ensuring each case record is fully updated.
  • Qualify and distribute leads to Sales, supporting the sales team in achieving their business objectives.
  • Participate in conference calls with Sales as needed, providing support and guidance on internal systems, processes, and policies.
  • Support the handling of multiple projects simultaneously, maintaining sharp attention to detail in the day-to-day role.
  • Attend training sessions to stay updated on subscription, account, sales process/policy changes, ensuring you remain knowledgeable and proficient in your role.

Requirements:

  • 1 year of demonstrated client-facing experience, with a proven track record of providing exceptional customer service.
  • Superior interpersonal and communication skills, as well as solid writing skills, to effectively communicate with clients and colleagues.
  • Ability to meet deadlines, work independently, take the initiative, and follow through with requests, ensuring seamless execution of tasks.
  • Demonstrated experience in problem-solving, with a focus on resolving complex customer issues.
  • Demonstrated client-first mindset, prioritizing client needs and satisfaction above all else.
  • Demonstrated experience in handling customer objections, with a focus on resolving issues and maintaining client relationships.
  • Ability to work a flexible schedule within Bloomberg Industry Group hours of operations, ensuring you are available to support clients as needed.
  • College degree preferred, with coursework in business, marketing, sales, or related field, demonstrating a solid foundation in business principles and practices.

Bloomberg Industry Group is an Equal Opportunity Employer: We are committed to creating a diverse and inclusive work environment, where all employees feel valued, respected, and empowered to succeed. We subscribe to the principles of Equal Employment Opportunity and have adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.

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