Senior Hub Operations Manager

2 weeks ago

New York, New York, United States NBCUniversal Full time
Job Overview

In the role of Senior Hub Operations Manager at NBCUniversal, you will be essential in managing all IT functions across a variety of remote hub locations. Your key duties will involve maintaining effective communication with all business stakeholders, ensuring project execution aligns with organizational needs and requirements. Your leadership will be crucial in creating a cohesive user experience across all sites, enhancing internal processes, and driving initiatives for continuous improvement. This position presents a unique chance to lead a vibrant team in refining IT operations and infrastructure to support NBCU's global endeavors efficiently.

Key Responsibilities:

  • Manage all IT functions for NBCU's remote hub locations.
  • Facilitate open communication with business partners to ensure project alignment with organizational goals.
  • Implement standardized IT processes to create a unified user experience across all sites.
  • Lead initiatives aimed at continuous improvement to enhance internal operations and optimize IT infrastructure.
  • Mentor and guide a team of IT professionals to ensure high-quality service delivery to internal stakeholders.
  • Build and maintain strong relationships with key stakeholders to align IT services with their needs.
  • Identify and address risks proactively to maintain the security and stability of IT systems.
  • Collaborate with cross-functional teams to integrate new technologies that support business objectives.
  • Stay informed about industry best practices and emerging technologies to foster innovation in IT operations.
  • Prepare detailed reports for monthly operations reviews, highlighting performance metrics and providing insights for decision-making.

Ideal Candidate Profile:

  • A driven individual with a strong dedication to excellence in IT operations and innovation.
  • A collaborative team member who values collective success and supports colleagues.
  • A strategic thinker with a comprehensive understanding of business objectives, capable of translating technical solutions into business value.

Qualifications:

  • Proven experience in managing IT operations in a complex environment, ideally within the media or entertainment sector.
  • Strong leadership abilities with a focus on developing a high-performing team.
  • Excellent communication skills, capable of building effective relationships with cross-functional teams.
  • Demonstrated success in developing IT strategies that align with business goals.
  • In-depth knowledge of ITIL frameworks and best practices.
  • Familiarity with IT service management tools.
  • Strong analytical skills, with the ability to interpret data and make informed decisions.

Work Arrangement: This position is designated as hybrid, typically requiring in-office contributions.

This role is eligible for a range of company-sponsored benefits, including health insurance, retirement plans, paid leave, and educational reimbursement. Explore more about the benefits available at NBCUniversal on the Careers website.

Equal Opportunity Statement: NBCUniversal is committed to providing equal employment opportunities to all applicants and employees without regard to any protected status.

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