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Senior Hub Operations Manager
2 months ago
Company Overview:
At NBCUniversal, we are dedicated to producing exceptional content that spans film, television, and streaming platforms, complemented by our immersive theme parks and consumer experiences. Our diverse portfolio includes prestigious brands such as NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, and Peacock, our premium ad-supported streaming service. As a subsidiary of Comcast Corporation, we are committed to fostering an inclusive environment that empowers our employees and engages our audiences.
Position Summary:
As the Senior Manager of Hub Site Operations, you will be instrumental in managing IT functions across various remote hub locations. Your role will encompass effective communication with business partners, ensuring that project requirements are met and that operational needs are addressed. You will lead initiatives to create a cohesive user experience across all sites, enhancing internal processes and driving continuous improvement.
Key Responsibilities:
- Manage IT operations for remote hub sites, ensuring efficient service delivery.
- Facilitate open communication with business partners to support project execution and meet operational demands.
- Implement standardized IT processes to promote a consistent user experience across all locations.
- Lead continuous improvement efforts to optimize internal operations and IT infrastructure.
- Mentor and guide a team of IT professionals to ensure high-quality service delivery.
- Build and maintain strong relationships with stakeholders to align IT services with their needs.
- Identify and address potential risks to maintain the security and reliability of IT systems.
- Collaborate with cross-functional teams to integrate new technologies that support business goals.
- Stay informed about industry trends and best practices to drive innovation in IT operations.
- Prepare detailed reports for operational reviews, highlighting performance metrics and insights.
Ideal Candidate:
The ideal candidate will be a proactive individual with a passion for excellence in IT operations. You should be a collaborative team player who values collective success and supports colleagues. A strategic mindset is essential, with the ability to translate technical solutions into business value.
Qualifications:
- Demonstrated success in managing IT operations in a dynamic environment, preferably in the media or entertainment sector.
- Strong leadership skills with a focus on team development and performance.
- Excellent communication abilities to foster collaboration with various teams and stakeholders.
- Proven experience in developing IT strategies that align with business objectives.
- In-depth understanding of ITIL frameworks and best practices.
- Familiarity with IT service management tools, such as ServiceNow.
- Strong analytical skills to assess data and make informed decisions.
Work Arrangement: This position is designated as hybrid, typically requiring in-office presence for a minimum of three days per week.
Benefits: NBCUniversal offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and various discounts and perks.
Diversity and Inclusion: NBCUniversal is committed to providing equal employment opportunities to all applicants and employees, fostering a diverse and inclusive workplace.
