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Senior Hub Operations Manager
2 months ago
As the Senior Hub Operations Manager at NBCUniversal, you will be essential in managing all IT functions across a variety of remote hub locations. Your key responsibilities will include ensuring smooth and effective communication with all business partners, facilitating project initiatives, and addressing business needs and requirements. Your leadership will be crucial in creating a cohesive user experience across all sites, enhancing internal operations, and driving ongoing improvement efforts. This position presents a unique chance to lead a vibrant team in refining IT processes and infrastructure to support NBCU's global operations efficiently.
Key Responsibilities:
- Manage all IT functions for NBCU remote hub locations.
- Ensure effective communication with business partners to facilitate project initiatives and meet organizational needs.
- Promote a consistent user experience across all sites by implementing standardized IT processes.
- Lead continuous improvement efforts to enhance internal operations and optimize IT infrastructure.
- Mentor and guide a team of IT professionals to manage daily operations and deliver outstanding service to internal stakeholders.
- Build and maintain strong relationships with key stakeholders to understand their needs and align IT services accordingly.
- Identify and mitigate risks to ensure the security and stability of IT systems.
- Collaborate with cross-functional teams to implement new technologies that support business objectives.
- Stay updated on industry best practices and emerging technologies to drive innovation in IT operations.
- Prepare detailed reports for monthly operations reviews, highlighting performance against KPIs and providing insights for decision-making.
Ideal Candidate Profile:
- A dedicated individual with a strong commitment to excellence in IT operations and innovation.
- A collaborative team player who values collective success and supports colleagues.
- A strategic thinker with a deep understanding of business objectives, capable of translating technical solutions into business value.
Qualifications:
- Proven experience in managing IT operations in a complex environment, preferably in the media or entertainment sector.
- Strong leadership skills with the ability to mentor and develop a high-performing team.
- Excellent communication skills, capable of building strong relationships and collaborating effectively.
- Demonstrated ability to develop and implement IT strategies that align with business goals.
- In-depth knowledge of ITIL frameworks and best practices.
- Experience with IT service management tools.
- Strong analytical skills, with the ability to analyze data and make informed decisions.
Work Arrangement: This position is designated as hybrid, generally requiring in-office contributions.
This role is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and various other discounts and perks. Learn more about the benefits offered by NBCUniversal on the Careers website.
Equal Opportunity Statement: NBCUniversal is committed to providing equal employment opportunities to all applicants and employees without regard to any protected status.
