Senior Hub Operations Manager

2 weeks ago

New York, New York, United States NBCUniversal Full time
Job Overview

As the Senior Hub Operations Manager at NBCUniversal, you will be instrumental in managing all IT functions across a variety of remote hub locations. Your key responsibilities will encompass effective communication with all stakeholders, ensuring project execution aligns with business objectives. Your leadership will be crucial in creating a cohesive user experience across all sites, enhancing internal processes, and driving initiatives for continuous improvement. This position presents a unique opportunity to lead a talented team in refining IT operations and infrastructure to support NBCU's global initiatives efficiently.

Key Responsibilities:

  • Manage all IT functions for NBCU's remote hub locations.
  • Maintain effective communication with stakeholders to support project execution and meet organizational needs.
  • Create a consistent user experience across all sites by standardizing IT processes.
  • Lead initiatives aimed at improving internal operations and optimizing IT infrastructure.
  • Mentor and guide a team of IT professionals to ensure exceptional service delivery.
  • Build and sustain strong relationships with key stakeholders to align IT services with their needs.
  • Identify and mitigate risks to maintain the security and reliability of IT systems.
  • Collaborate with various teams to implement new technologies that support business goals.
  • Stay updated on industry best practices and emerging technologies to foster innovation.
  • Prepare detailed reports for operational reviews, highlighting performance metrics and insights for decision-making.

Ideal Candidate Profile:

  • A driven individual with a strong dedication to excellence in IT operations and innovation.
  • A team-oriented professional who values collective success and supports colleagues.
  • A strategic thinker with a solid grasp of business objectives, capable of translating technical solutions into business value.

Qualifications:

  • Proven experience in managing IT operations in a fast-paced environment, ideally within the media or entertainment sector.
  • Strong leadership capabilities with a focus on developing high-performing teams.
  • Excellent communication skills, fostering collaboration with cross-functional teams.
  • Demonstrated ability to create and execute IT strategies that align with business goals.
  • Comprehensive knowledge of ITIL frameworks and best practices.
  • Familiarity with IT service management tools.
  • Strong analytical skills, with the ability to interpret data and make informed decisions.

Work Arrangement: This role is designated as hybrid, requiring in-office presence for a minimum of three days per week.

Benefits: This position is eligible for a range of company-sponsored benefits, including health insurance, retirement plans, paid leave, and various employee discounts. For more information on the benefits offered by NBCUniversal, please visit the Careers website.

Equal Opportunity Statement: NBCUniversal is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, gender, age, national origin, disability, or any other legally protected status.

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