Housekeeping Quality Control Supervisor

2 weeks ago


Scottsdale, Arizona, United States DIMENSION HOSPITALITY Full time
Job Overview

Reports To: Executive Housekeeper

Supervises: Room/Suite Attendants

Shifts: 2nd shift / evenings (2:30 pm - 11 pm) - schedule may vary based on occupancy.

Purpose of the Role: To oversee Room Attendants and conduct thorough inspections of hotel accommodations, including guest rooms, bathrooms, hallways, and public areas.

Key Responsibilities:

  1. Delegate tasks to Room Attendants and provide training on housekeeping responsibilities; may also perform cleaning tasks as needed.
  2. Maintain records of room occupancy.
  3. Address guest complaints related to housekeeping services or equipment.
  4. Prepare requisitions for room supplies and oversee furniture repairs or replacements.
  5. Inspect carpets, drapes, and furnishings for stains, damage, or wear.
  6. Monitor and inventory linens and supplies, assisting in budget management through oversight of employees' use of these resources.
  7. Document inspection findings and inform cleaning staff of any deficiencies.
  8. Coordinate with other hotel departments regarding issues requiring their attention.
  9. Ensure adherence to key control policies.
  10. Proactively greet guests in a courteous and welcoming manner.
  11. Perform additional duties as assigned.

Required Skills:

  1. Knowledge of material safety data sheet regulations when handling chemicals.
  2. Ability to lift, carry, or pull heavy objects.
  3. Comprehension of simple instructions.
  4. Capacity to learn basic procedures and techniques.
  5. Ability to perform repetitive tasks efficiently.
  6. Skill in planning the work of others.

While this job description aims to accurately represent the role's requirements, management retains the right to modify duties as business needs arise.

Qualifications:

Education: High school diploma preferred.

Experience: Minimum of 2-3 years of experience in housekeeping is required.

Licenses/Certifications: Not applicable.



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