Housekeeping Quality Control Supervisor
2 weeks ago
Reports To: Executive Housekeeper
Supervises: Room/Suite Attendants
Shifts: 2nd shift / evenings (2:30 pm - 11 pm) - schedule may vary based on occupancy.
Purpose of the Role: To oversee Room Attendants and conduct thorough inspections of hotel accommodations, including guest rooms, bathrooms, hallways, and public areas.
Key Responsibilities:
- Delegate tasks to Room Attendants and provide training on housekeeping responsibilities; may also perform cleaning tasks as needed.
- Maintain records of room occupancy.
- Address guest complaints related to housekeeping services or equipment.
- Prepare requisitions for room supplies and oversee furniture repairs or replacements.
- Inspect carpets, drapes, and furnishings for stains, damage, or wear.
- Monitor and inventory linens and supplies, assisting in budget management through oversight of employees' use of these resources.
- Document inspection findings and inform cleaning staff of any deficiencies.
- Coordinate with other hotel departments regarding issues requiring their attention.
- Ensure adherence to key control policies.
- Proactively greet guests in a courteous and welcoming manner.
- Perform additional duties as assigned.
Required Skills:
- Knowledge of material safety data sheet regulations when handling chemicals.
- Ability to lift, carry, or pull heavy objects.
- Comprehension of simple instructions.
- Capacity to learn basic procedures and techniques.
- Ability to perform repetitive tasks efficiently.
- Skill in planning the work of others.
While this job description aims to accurately represent the role's requirements, management retains the right to modify duties as business needs arise.
Qualifications:
Education: High school diploma preferred.
Experience: Minimum of 2-3 years of experience in housekeeping is required.
Licenses/Certifications: Not applicable.
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