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Housekeeping Department Head

2 months ago

Scottsdale, Arizona, United States Great Wolf Lodge Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Great Wolf Lodge. As a key member of our Housekeeping department, you will be responsible for driving front-line efficiency and effectiveness, ensuring that our guests have a worry-free stay.

Key Responsibilities
  • Leadership and Team Management
    • Lead and mentor housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
    • Implement and manage inventory processes through the assistance of housekeeping supervisors.
    • Drive, review, and ensure proper completion of the work order process.
  • Financial Management
    • Assist the Director in reviewing and action planning related to NPS scores and guest comments, as well as follow-up and resolution.
    • Implement the Director's financial strategy to manage budget and labor, operating expense forecasts.
  • Training and Development
    • Train new pack members and ensure continued training and development of current staff.
    • Manage and drive training and development of supervisors.
  • Guest Service and Safety
    • Model and uphold the Great Wolf guest service standards of excellence.
    • Ensure guest requests of the housekeeping department are handled in a professional and timely manner.
    • Continuously raise the bar for housekeeping guest service focus.
  • Compliance and Risk Management
    • Ensure daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced.
    • Communicate with the Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards.
Requirements
  • Education and Experience
    • High school diploma or equivalent experience.
    • Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position.
  • Skills and Abilities
    • Demonstrated knowledge and experience in labor management scheduling.
    • Demonstrated ability to lead diverse teams.
    • Demonstrated analytical, planning, and change implementation abilities.
    • Demonstrated management skills and abilities, including conflict resolution, coaching, development, and team building.
Preferred Qualifications
  • Experience and Education
    • Experience in housekeeping, preferably at a resort or large hotel.
    • Bachelor's degree.
  • Leadership and Interpersonal Skills
    • Charismatic leader who adjusts leadership style to motivate employees and overcome challenges.
    • Inspires and motivates team members to work together and achieve success beyond expectations.
Physical Requirements
  • Ability to lift 30 lbs.
  • Ability to stand/walk for long periods of time.
  • Ability to bend, stretch, and twist.
  • Capable of tolerating exposure to cleaning chemicals.