Nighttime Alumni Center Attendant

2 weeks ago


Dubuque, Iowa, United States Loras College Full time

Loras College is dedicated to fostering an inclusive and diverse educational and work environment. We strongly encourage applications from individuals of various racial, ethnic, and cultural backgrounds, including women, veterans, and persons with disabilities.

POSITION OVERVIEW

The role involves providing essential receptionist, clerical, and telephone support at the main switchboard/information center located in the Alumni Campus Center (ACC).

KEY RESPONSIBILITIES

  • Offer directions and information to visitors at the information desk or those calling the main college number.
  • Respond appropriately to weather-related alerts while monitoring the storm radio.
  • Route incoming calls to the relevant college offices and student accommodations.
  • Oversee the College 911 telephone system.
  • Notify on-call Physical Plant staff regarding maintenance issues, including alarms from the fire alarm board.
  • Contact telephone repair services as needed.
  • Receive, sign for, and inform faculty, staff, and students about deliveries. Reach out to emergency personnel when personal injuries are reported.
  • Take messages for individuals attending meetings in the ACC.
  • Welcome visitors to the Alumni Campus Center and guide them to various campus locations.
  • Provide directory assistance to callers and visitors, while monitoring the computerized access control system for other campus buildings and alerting security officers of any violations.
  • Maintain and update data for the access control system and the Security reporting system.
  • Act as a communication link for Security, Health Center, Student Life, and Physical Plant via a two-way radio system. Perform administrative and clerical tasks for Campus Safety and Security.
  • Support the mission and vision of the College while respecting its Catholic tradition.
  • Carry out related duties as assigned.

POSITION REQUIREMENTS

Competency Requirements

  • Accuracy - Ability to perform tasks with precision and thoroughness.
  • Active Listening - Ability to attentively listen, convey, and comprehend the comments and inquiries of others.
  • Oral Communication - Ability to effectively articulate ideas and information verbally.
  • Customer Service Orientation - Commitment to addressing the needs of customers while adhering to company protocols.
  • Diversity Awareness - Ability to work effectively with individuals of various ages, genders, races, ethnicities, religions, and job types.
  • Empathy - Ability to understand and be sensitive to the feelings of others.
  • Ethical Conduct - Ability to act in accordance with a set of values and accepted standards.
  • Friendly Demeanor - Ability to maintain a cheerful attitude towards others.
  • Integrity - Ability to be honest and credible in the workplace.
  • Interpersonal Skills - Ability to build rapport with a diverse range of personalities.
  • Commitment to Mission & Vision - Demonstrates dedication to the Mission and Vision of Loras College.
  • Organizational Skills - Ability to follow a systematic approach to tasks.
  • Patience - Ability to remain calm under pressure and avoid hasty actions.
  • Relationship Building - Ability to cultivate effective relationships with customers and colleagues.
  • Reliability - Dependability and trustworthiness in performing duties.
  • Tact - Ability to maintain good relations with others while showing consideration.

Education: High School Graduate or General Education Degree (GED). Experience: A minimum of two years of relevant clerical experience involving public interaction.

Computer Proficiency: Proficient in using personal computers and Microsoft Office Suite, with strong keyboarding skills.

SKILLS & ABILITIES

Certificates & Licenses: Must obtain certification in CPR and AED.

Additional Requirements: Familiarity with College information center equipment, personnel, activities, and events. Excellent communication and public relations skills. Strong organizational and problem-solving abilities. Attention to detail and a willingness to assist others.

This job description serves as a guideline for job expectations and the employee's ability to perform the outlined position. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Additional tasks may be assigned by supervisors as deemed appropriate. This document does not constitute a contract of employment, and the College reserves the right to modify this job description and/or assign tasks as necessary.

APPLICATION PROCESS: Interested candidates must apply through the designated application portal. Please submit your letter of application and resume. Final candidates will be required to pass a background check prior to receiving a written employment offer.



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