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Inbound Customer Support Specialist

2 months ago

Dubuque, Iowa, United States Montoursville, PA Full time

Inbound Customer Support Specialist

Location: Montoursville, PA

Job Overview:

As an Inbound Customer Support Specialist, you will be responsible for addressing incoming customer calls to process orders, respond to inquiries, manage complaints, troubleshoot issues, and provide essential information to clients. You will work closely with your designated Team Lead.

Key Responsibilities:

  1. Respond to customer inquiries via phone and email.
  2. Effectively manage and resolve customer complaints.
  3. Provide detailed information regarding products and services.
  4. Input new customer data into the system and update existing records.
  5. Process orders, forms, and applications accurately.
  6. Identify and escalate priority issues as necessary.
  7. Handle calls that require supervisor intervention.
  8. Adhere to all PCI compliance regulations when managing customer information.
  9. Support the Team Lead in daily team operations.
  10. Assist in mentoring new team members to help them adjust to the work environment.
  11. Assume the Team Lead role in their absence.

Essential Skills:

  • Strong verbal and written communication abilities.
  • Excellent listening skills.
  • Proficient in problem analysis and resolution.
  • Organizational skills with attention to detail.
  • Ability to adapt and remain flexible in a dynamic environment.
  • Team-oriented mindset.
  • Resilience in challenging situations.
  • Consistent attendance and a positive professional attitude.

Qualifications:

  • High school diploma or equivalent required.
  • Proficiency in relevant computer applications.
  • Familiarity with customer service principles and practices.
  • Understanding of call center technology.
  • Prior experience in a customer service or call center setting is preferred.
  • Strong data entry and typing skills.
  • Knowledge of administrative and clerical processes.

Applicant Statement:

By submitting this application, you acknowledge that it does not constitute a contract or guarantee of employment. You understand that your employment, if offered, will be on an at-will basis, allowing either party to terminate the relationship at any time.