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Inbound Customer Support Specialist

2 months ago

Dubuque, Iowa, United States Montoursville, PA Full time

Inbound Customer Support Specialist

Location: Montoursville, PA

Job Overview:

As an Inbound Customer Support Specialist, you will be responsible for managing incoming customer communications, addressing inquiries, processing orders, and resolving issues. You will collaborate closely with your designated Team Lead to ensure customer satisfaction and operational efficiency.

Key Responsibilities:

  1. Respond to customer inquiries via phone and email.
  2. Effectively manage and resolve customer complaints.
  3. Provide detailed information regarding products and services.
  4. Input new customer data into the system and update existing records.
  5. Process orders, forms, and applications accurately.
  6. Identify and escalate priority issues as necessary.
  7. Assist with supervisor calls when required.
  8. Adhere to all PCI compliance protocols while handling customer information.
  9. Support the Team Lead in daily team operations.
  10. Guide new employees to help them integrate into the team.
  11. Act in the Team Lead capacity during their absence.

Essential Skills:

  • Excellent verbal and written communication abilities.
  • Strong listening skills.
  • Proficient in problem analysis and resolution.
  • Organizational skills with a keen attention to detail.
  • Ability to adapt and remain flexible in a dynamic environment.
  • Team-oriented mindset.
  • Resilience in handling challenging situations.
  • Consistent attendance and a positive professional demeanor.

Qualifications:

  • High school diploma or equivalent.
  • Proficiency in relevant computer applications.
  • Required language proficiency.
  • Understanding of customer service principles and practices.
  • Familiarity with call center technology.
  • Prior experience in a customer service or call center setting is preferred.
  • Good data entry and typing skills.
  • Knowledge of administrative and clerical processes.

Applicant Statement:

By submitting this application, you acknowledge that the information provided is accurate and complete. You understand that employment is at-will and may be terminated by either party at any time.