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Financial Services Advisor

2 months ago

Dubuque, Iowa, United States Crescent Community Health Center Full time
Job Overview

Why Choose Crescent Community Health Center? Crescent Community Health Center is dedicated to serving the community with a mission-driven approach, focusing on patient-centered care. We offer a range of medical, dental, and mental health services to the Greater Dubuque area, particularly to our most vulnerable populations. Our organization is committed to providing high-quality, affordable healthcare and fostering a diverse, inclusive, and enjoyable workplace with competitive compensation and benefits. If you are seeking a fulfilling career that positively impacts the community, this opportunity may be for you.

Position Summary: The Financial Counselor plays a crucial role in educating patients about their payment options, offering financial and insurance assistance, providing cost estimates, and collaborating with various departments to address financial barriers to care. Key responsibilities include assessing pre-appointment financial and insurance needs, managing payment plans, collecting payments, and connecting patients with community resources and grants.


Key Responsibilities:

  • Review the daily schedule to ensure all financial and insurance information is complete before services are provided.
  • Work proactively with insurance providers, front desk staff, and the Outreach and Enrollment Coordinator to identify and resolve pre-appointment financial and insurance challenges.
  • Assist patients in determining their insurance eligibility and guide them through the application process.
  • Meet with patients to discuss available financial assistance resources and establish payment plans, monitoring compliance and following up as necessary.
  • Calculate and communicate cost estimates for dental, medical, and mental health services.
  • Address inquiries regarding patient statements and collaborate with the billing and insurance department to resolve discrepancies.
  • Manage incoming calls related to billing and insurance inquiries.
  • Calculate and document sliding fee scale discounts based on patient income and clinic guidelines.
  • Identify and reach out to scheduled patients whose financial assistance is set to expire within the next month.
  • Contact self-pay patients with pending financial assistance applications to remind them to submit necessary documentation.
  • Identify new patients, those needing annual financial assistance renewal, eligible for special programs, or those with outstanding debts.
  • Accurately process patient payments.
  • Ensure proper financial classification in accordance with federal poverty guidelines.
  • Maintain a collaborative and supportive work environment within the department and across the organization.
  • Exhibit regular and reliable attendance, adhering to the assigned schedule.
  • Commit to continuous quality improvement.
  • Stay updated with evolving technology, including relevant software and industry-specific programs.
  • Complete additional duties and projects as assigned.
  • Uphold and promote all company policies and procedures.

Qualifications:

  • Associate's Degree (AA) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or a combination of education and experience.

Language Proficiency:

  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Proficient in writing routine reports and correspondence. Capable of effectively communicating before groups of customers or employees.

Mathematical Proficiency:

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Familiarity with basic algebra and geometry concepts.

Reasoning Skills:

  • Ability to apply common sense to carry out instructions provided in written, oral, or diagram form. Capable of addressing problems involving multiple concrete variables in standardized situations.