SaaS Implementation Project Coordinator
2 weeks ago
PatientIQ is a rapidly expanding health technology firm dedicated to empowering healthcare providers, industry stakeholders, researchers, and others in the collective mission to enhance patient outcomes.
Headquartered in Chicago, PatientIQ is supported by leading venture capital from the west coast, major hospital investors, and various partners.
ABOUT THE ROLE
The SaaS Implementation Project Coordinator at PatientIQ plays a vital role in ensuring our clients fully leverage the advantages of the PatientIQ product, network, and services.
This position is accountable for the leadership, coordination, and timely execution of the comprehensive implementation process to fulfill organizational objectives and customer requirements.
The ideal candidate is exceptionally organized, possesses outstanding communication and problem-solving abilities, and combines technical expertise with customer service skills, showcasing a proven history in managing SaaS implementation projects.
ROLE RESPONSIBILITIES
Project Coordination:
Facilitate effective communication and collaboration between EHR integration teams and platform implementation teams. Ensure projects are completed efficiently, achieving optimal time-to-first value as indicated by initial patient enrollment.
Customer Engagement:
Serve as the primary liaison for enterprise clients during the implementation phase, delivering exemplary support and ensuring high satisfaction as measured by Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys.
Project Planning:
Develop and oversee comprehensive project plans in collaboration with EHR integration and platform implementation leads. Ensure consistent achievement of project milestones and successful go-live.
Status Reporting:
Conduct regular status meetings and provide updates to both clients and PatientIQ executive stakeholders through various communication channels.
Risk Management:
Identify potential project risks and proactively escalate issues to relevant stakeholders to ensure timely resolution.
IDEAL QUALIFICATIONS
Experience:
Minimum of 4 years in project management, specifically in SaaS implementations utilizing standard project management methodologies.
Industry Background:
Experience in a growth-stage SaaS company or in a similar capacity within a larger organization.
Skills:
Exceptional organizational and communication skills with the ability to manage multiple projects concurrently and prioritize effectively.
Customer Focus:
Strong ability to manage day-to-day tasks while maintaining a strategic view of customer needs.
Collaboration:
Demonstrated ability to work collaboratively with internal teams across PatientIQ.
Travel:
Willingness to travel up to 10% annually.
Tools:
Familiarity with CRM systems and tools for tracking customer interactions, knowledge management, and support tickets.
Healthcare Knowledge:
Experience in healthcare, particularly in integrating Electronic Health Records.
Project Management:
Proven track record in managing healthcare provider or enterprise customer implementations.
Technical Proficiency:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
WHY WORK HERE?
Great Benefits: Comprehensive health, dental, and vision insurance. Additional perks available including 401K.
We are Mission-Driven: Our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
True Idea Meritocracy:
Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
Flexible Time Off: We trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
World-Class Team: We're at the top of our industry because of our employees. They're the best investment we can make, and we never forget that.
Fast-Growing: We are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.
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