SaaS Implementation Project Coordinator

2 weeks ago


Chicago, Illinois, United States PatientIQ Full time
Job Overview

About PatientIQ
PatientIQ is an innovative health technology organization dedicated to enhancing patient outcomes through collaboration among healthcare providers, industry experts, and researchers. Our headquarters is located in Chicago, supported by leading venture capital and significant hospital investments.

ROLE SUMMARY
The Implementation Project Manager plays a vital role in ensuring that our clients fully leverage the advantages of the PatientIQ platform, network, and services. This position is accountable for guiding, coordinating, and ensuring the timely execution of the complete implementation process to align with organizational objectives and client requirements. The Implementation Project Manager will synchronize efforts between internal teams and client stakeholders to facilitate a seamless and effective implementation experience. The ideal candidate will be exceptionally organized, possess strong communication and analytical skills, and demonstrate a solid combination of technical expertise and customer service capabilities, with a proven history in managing SaaS implementation projects.

KEY RESPONSIBILITIES

  • Project Coordination: Ensure effective communication and collaboration between EHR integration teams and platform implementation teams, aiming for efficient project completion and optimal time-to-first value as indicated by initial patient enrollment.
  • Client Engagement: Serve as the primary liaison for enterprise clients during the implementation phase, delivering outstanding support and ensuring high satisfaction levels as measured by Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys.
  • Project Planning: Create and oversee detailed project plans in collaboration with EHR integration and platform implementation leads, ensuring consistent achievement of project milestones and successful go-live.
  • Status Reporting: Conduct regular status meetings and provide updates to both clients and PatientIQ executive stakeholders through various communication channels.
  • Risk Management: Identify potential project risks and proactively escalate issues to relevant stakeholders to ensure timely resolution.

QUALIFICATIONS

  • Experience: A minimum of 4 years in project management, particularly in SaaS implementations utilizing standard project management methodologies.
  • Industry Background: Experience in a growth-stage SaaS company or a similar role within a larger organization.
  • Skills: Exceptional organizational and communication skills with the capability to manage multiple projects simultaneously and prioritize effectively.
  • Client Focus: Strong ability to manage daily tasks while maintaining a strategic perspective on client needs.
  • Collaboration: Proven ability to work collaboratively with internal teams across PatientIQ.
  • Travel: Willingness to travel up to 10% annually.
  • Tools: Familiarity with CRM systems and tools for tracking client interactions, knowledge management, and support tickets.
  • Healthcare Knowledge: Experience in healthcare, particularly in integrating Electronic Health Records.
  • Project Management: Demonstrated success in managing healthcare provider or enterprise client implementations.
  • Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

WHY CHOOSE PATIENTIQ?

  • Comprehensive Benefits: Excellent health, dental, and vision insurance, along with additional perks including 401K.
  • Mission-Driven Environment: Our team is committed to solving complex challenges, advancing medicine, and ultimately enhancing patient outcomes.
  • True Idea Meritocracy: We value great ideas and encourage all team members to challenge the status quo in pursuit of our mission.
  • Flexible Time Off: We trust our employees to take the time they need, without the need to track or accumulate it.
  • World-Class Team: Our success is driven by our employees, who are our most valuable asset.
  • Rapid Growth: We are building the largest platform for healthcare providers, industry partners, researchers, and others dedicated to improving patient outcomes.


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