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Wine Sales Representative

2 months ago

Napa, California, United States Delicato Family Wines Full time
Job Summary

We are seeking a highly motivated and experienced Wine Sales Representative to join our team at Delicato Family Wines. As a key member of our sales team, you will be responsible for promoting and selling our wines to existing and new customers, while providing exceptional customer service and building strong relationships with our wine club members.

Key Responsibilities
  • Wine Sales and Promotion
    • Develop and execute sales strategies to meet or exceed sales targets and grow our wine club membership
    • Build and maintain strong relationships with existing wine club members and identify new sales opportunities
    • Provide exceptional customer service and respond to customer inquiries in a timely and professional manner
  • Wine Club Management
    • Manage and maintain accurate records of wine club member information, including addresses, club status, and credit card data
    • Process and fulfill wine club shipments, including creation and execution of wine club selection emails
    • Resolve order exceptions and ensure successful processing of wine club orders
  • Communication and Marketing
    • Develop and execute marketing campaigns to promote our wines and wine club programs
    • Communicate with customers through email and other channels to promote our wines and wine club programs
    • Collaborate with the DTC Manager to develop and execute outside sales promotions
  • Administrative Tasks
    • Update and maintain accurate records of customer information and sales data
    • Assist with administrative tasks, such as data entry and reporting
Requirements
  • Education and Experience
    • High school diploma or equivalent
    • 3 years of direct-to-consumer sales experience and/or training; or equivalent combination of education and experience with a minimum of 1 year of telesales experience
    • Sales experience in the wine and spirits industry preferred
  • Knowledge, Skills, and Abilities
    • Must be 21 years of age
    • Self-motivated and professional
    • Flexible and a team player
    • Possess a gift for closing sales
    • Resilience and the ability to handle rejection positively
    • Outstanding customer service skills and ability to work with the public
    • Effective time management skills to efficiently handle multiple calls, follow-ups, and administrative tasks
    • Positive attitude and demeanor
    • Ability to build and enhance internal and external customer relationships
    • Ability to learn new systems and procedures
    • Excellent written and verbal communication skills
    • Highly organized, accurate, and detail-oriented
    • Ability to problem-solve logistical and customer service issues
    • Ability to speak effectively before groups of customers or employees of the organization
    • Computer, phone systems, MS Office Suite, SMS, and Internet proficiency
    • Wine club administration experience preferred
    • Basic database management knowledge of bLoyal, Marketo, and Ship Compliant preferred
  • Certificates and Licenses
    • N/A
Working Conditions
  • General office environment
  • Occasionally may be required to lift and carry cases of wine
  • May need to determine color, taste, and smell of wine using eyes, tongue, and nose
Work Standards
  • Acts in a manner reflective of the Company culture of High Moral Standards, Innovation, and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
  • Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
  • Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
  • Follows all Company policies and procedures