Hospitality Manager

6 hours ago


Napa, California, United States Treasury Wine Estates Full time
About Us

Treasury Wine Estates is a leading wine company dedicated to crafting exceptional wines. Our portfolio includes Estate grown Carneros Pinot Noir and Chardonnay, as well as Pinot Noir from other renowned regions.

About the Role

The Hospitality Sales Manager (HSM) is a critical function on our Direct to Consumer (DTC) team. This role requires a leader who can create a safe and exceptional guest experience, drive sales metrics, and manage overheads and cost controls.

Key Responsibilities
  • Create and ensure a safe environment for employees and guests.
  • Curate, lead, and deliver exceptional guest service and programming.
  • Deliver key sales metrics, including club conversion, net sales revenue, sales per guest, and wine sales per guest.
  • Develop engaging and relevant guest programming and consumer event programs.
  • Manage overheads, cost controls, especially labor and COGS tours and tastings.
  • Train team members and cultivate a high-performance culture.
  • Operational and sales budget management.
  • Stewardship of an historical site, representing the Etude brand in the community.
About You

We're seeking a highly skilled and experienced leader with a minimum of 3 years in a similar retail and sales leadership role in the hospitality industry. Preferred experience as a tasting room or hospitality manager is ideal, but not essential.

The ideal candidate will have a proven track record of leading a high-performing team, with experience in supervising, leading, training, and coaching a sales team of over 18 employees. They will also have P&L responsibility managing revenue of $2M+ or the ability to do so.

We're looking for a strong leader with excellent communication and interpersonal skills, who can build a high-performing team and drive results against defined targets. Knowledge of food and wine, the wine industry, and competitive offerings is essential.

What's in it for You

We offer a competitive salary, bonus target of 15%, and a range of benefits, including access to the world's most celebrated wines, global opportunities, and structured development programs to support your health, wellbeing, and career.

Join our team and be part of a dynamic and passionate organization that values diversity and inclusion. If you're ready to make a difference in the world of wine, please apply now.


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