Production Support Specialist

17 hours ago


Reston, Virginia, United States JobRialto Full time
Job Summary:

JobRialto is seeking a skilled Production Support Specialist to join our team. The successful candidate will be responsible for managing MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using knowledge articles and best practices.

Key Responsibilities:

Troubleshoot stoppages and repair bugs

Document application performance and coordinate with technology and/or infrastructure management to resolve issues

Run business processing via schedulers and runbooks

Requirements:

Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus

Ability to multitask and handle a high volume fast-paced environment

Excellent written and verbal communication skills

Nice to Have:

1-2 years of coding experience in Unix shell scripting or Python

AWS Practitioner or higher Certified

Education:

Bachelor's Degree

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