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Product Support Specialist/Supervisor

2 months ago


Reston, Virginia, United States Seegene USA Full time
About Seegene USA, Inc.

Seegene USA, Inc. is a global leader in symptom-based in vitro molecular diagnostics, focusing on advancing science to develop multiplex molecular technologies and manufacture multiplex in vitro diagnostic devices and reagents. Our core enabling power is the passion for wide spreading of multiplex molecular diagnostics to improve the quality of life and health of people.

Job Summary

We are seeking a highly skilled Product Support Supervisor to join our Scientific/Medical Affairs team. As a key member of the team, you will play a critical role in contributing to technical and product support, customer training, and record keeping of pertinent information regarding technical operations and use of Seegene's products, instruments, and proprietary software.

Key Responsibilities
  • Provide technical expertise and act as the primary liaison/customer representative throughout the implementation process and future molecular application and engineering support.
  • Plan and coordinate for instrument installation, calibration, and application training, as well as troubleshooting and problem-solving issues that arise for customers throughout the life cycle of the solution.
  • Develop and maintain relationships with the sales team, global product managers, project management, product support, marketing, and R&D teams.
  • Assess emerging and/or unmet medical needs in the North American markets, provide rationales for new product introduction and on-market product sustenance, evaluate opportunities for product improvements, innovative ideas, and disruptive technologies.
Requirements
  • Bachelor's degree in Biology, Chemistry, Cell Biology, or Biochemistry, or relevant science degree.
  • Minimum 5 years of medical, scientific, or product support experience.
  • Exceptional technical communication and writing skills to effectively convey complex information to diverse audiences.
  • Comfortable working with individuals of varying skill levels and backgrounds, and the ability to adapt training and communication approaches accordingly.
  • A team-oriented mindset, a positive attitude, a strong desire to learn, and a robust work ethic that includes independent problem-solving.
What We Offer
  • Amazing team to work with.
  • Seegene pays 100% of Health insurance/Life/STD/LTD premium for the employee, and 70% for dependents. Other voluntary insurance also available.
  • Generous 401k, no vesting period, no waiting period.
  • Generous PTO, Corporate holidays, Unlimited sick, Various employee discounts and perks.