Warranty Product Specialist

11 hours ago


Reston, Virginia, United States ECS (Equus Compute Solutions) Full time
Job Title: Warranty Product Specialist

At ECS (Equus Compute Solutions), we are seeking a highly skilled Warranty Product Specialist to join our team. As a key member of our support services team, you will be responsible for creating, monitoring, maintaining, and ending all warranty and support programs.

Key Responsibilities:

  • Develop and implement new warranty offerings that meet customer needs and business objectives.
  • Monitor and analyze warranty program performance, identifying areas for improvement and implementing changes to increase customer satisfaction.
  • Collaborate with cross-functional teams, including engineering, support, and sales, to ensure seamless execution of warranty programs.
  • Develop and maintain comprehensive warranty and support cost models, ensuring accurate forecasting and budgeting.
  • Partner with sales teams to identify and create warranty and support offerings that meet customer needs and drive business growth.

Requirements:

  • Bachelor's degree in a technical field or equivalent practical experience.
  • 4-5 years of warranty / technical support product management experience, with a proven track record of managing global projects and cross-functional teams.
  • Strong Microsoft Office skills, including PowerPoint, Excel, and Word.
  • Excellent communication and interpersonal skills, with the ability to influence and lead across functional organizations.

Preferred Qualifications:

  • Experience developing and documenting support workflow processes.
  • Service Delivery Management experience.
  • Experience troubleshooting computer systems.


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