Bilingual Customer Support Specialist

2 weeks ago


Cartersville, Georgia, United States Labor Finders Full time
Position Overview

Labor Finders is seeking dedicated individuals for the role of Bilingual Customer Support Specialist. This position entails a variety of responsibilities aimed at delivering exceptional service to our clients.


Key Responsibilities:
  • Handle a significant volume of incoming calls efficiently.
  • Generate leads for potential sales opportunities.
  • Identify and evaluate the needs of customers effectively.
  • Establish and maintain strong relationships with clients through clear and engaging communication.
  • Provide precise, valid, and comprehensive information utilizing the appropriate tools and training.
  • Achieve personal and team sales objectives while managing call quotas.
  • Address customer complaints, offering suitable solutions and alternatives promptly; follow up to ensure issues are resolved.
  • Maintain accurate records of customer interactions, manage accounts, and organize documentation.
  • Adhere to communication protocols, guidelines, and policies.
  • Go above and beyond to engage with customers.

Qualifications:
  • Demonstrated experience in customer support or a similar client service role.
  • Proven history of surpassing performance targets.
  • Strong skills in phone communication and active listening.
  • Familiarity with Customer Relationship Management (CRM) systems and practices.
  • Customer-focused mindset with the ability to adapt to diverse personalities.
  • Excellent verbal and written communication skills.
  • Ability to prioritize tasks, manage time effectively, and multitask.

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