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Bilingual Customer Support Specialist

2 months ago

Cartersville, Georgia, United States Labor Finders Full time
Job Overview

At Labor Finders, we are seeking dedicated individuals for the role of Bilingual Customer Support Specialist. This position is essential in ensuring effective communication and support for our diverse clientele.


Key Responsibilities
  • Handle a significant volume of incoming customer inquiries.
  • Generate potential sales opportunities through effective communication.
  • Assess and identify the needs of customers to provide tailored solutions.
  • Establish and maintain strong relationships with clients through proactive engagement.
  • Deliver precise and comprehensive information utilizing available resources and training.
  • Aim to meet or exceed personal and team performance metrics.
  • Address customer concerns promptly, offering suitable solutions and follow-ups.
  • Maintain accurate records of customer interactions and transactions.
  • Adhere to established communication protocols and company policies.
  • Go above and beyond to enhance customer satisfaction.

Qualifications
  • Demonstrated experience in customer support or a similar client-facing role.
  • Proven ability to meet or surpass performance targets.
  • Strong skills in telephone communication and active listening.
  • Familiarity with customer relationship management (CRM) systems.
  • Customer-focused mindset with adaptability to various customer personalities.
  • Exceptional verbal and written communication abilities.
  • Proficient in managing multiple tasks and prioritizing effectively.

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