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Medical Office Support Specialist
2 months ago
Position Overview:
The Patient Service Representative 3 (PSR 3) is responsible for executing a range of administrative tasks essential for the efficient functioning of the medical practice or department.
Key Responsibilities:The primary responsibilities encompass, but are not limited to, assisting with the following processes:
- Patient registration
- Patient check-out
- Charge entry
- Referrals
- Diagnostic precertification
The PSR 3 frequently serves as the initial and final point of interaction for patients during their visits, demonstrating exceptional customer service skills that ensure a positive and lasting impression of the Harbin Clinic.
Qualifications:
1. High school diploma or GED is required.
2. Prior experience in a healthcare setting is advantageous, though not mandatory.
3. Fundamental understanding of general office equipment operation (computer, phone, copier, fax).
4. Experience in public-facing roles with a focus on courteous and professional interactions.
Essential Skills:
5. Capacity to maintain a positive demeanor and deliver outstanding customer service in high-pressure situations.
6. Proficient communication skills, both verbal and written, in a clear and pleasant manner.
7. Ability to manage multiple tasks simultaneously.
8. Quick adaptability to changing circumstances.
9. Capability to work independently as well as collaboratively with team members.
10. Effective time management skills.
11. Ability to follow instructions from supervisory staff.
