Bilingual Call Center Agent
2 months ago
At Labor Finders, we are committed to providing exceptional service to our clients. As a key member of our team, you will play a vital role in delivering outstanding customer experiences.
Key Responsibilities:
- Manage High-Volume Calls: Handle a large volume of incoming calls with professionalism and poise, ensuring that each customer interaction is positive and productive.
- Generate Sales Leads: Identify and pursue sales opportunities, utilizing your skills to build relationships and drive business growth.
- Assess Customer Needs: Use your expertise to understand customer requirements, providing tailored solutions that meet their needs.
- Build Sustainable Relationships: Foster strong, long-term relationships with customers through open and interactive communication, ensuring their loyalty and satisfaction.
- Provide Accurate Information: Utilize proper tools and training to deliver accurate, valid, and complete information to customers.
- Meet Sales Targets: Work collaboratively with the sales team to meet personal and team sales targets, as well as call handling quotas.
- Resolve Customer Complaints: Effectively handle customer complaints, providing suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
- Record Customer Interactions: Maintain accurate records of customer interactions, processing customer accounts and filing documents as necessary.
- Follow Communication Procedures: Adhere to established communication procedures, guidelines, and policies to ensure seamless customer interactions.
- Exceed Customer Expectations: Go above and beyond to engage customers, providing exceptional service and support.
Requirements:
- Proven Customer Support Experience: Possess a track record of delivering exceptional customer support or experience as a client service representative.
- Exceeding Quotas: Demonstrate a history of exceeding sales and performance targets.
- Strong Communication Skills: Possess excellent phone skills, handling abilities, and active listening skills.
- CRM Familiarity: Have experience with CRM systems and practices.
- Customer Orientation: Demonstrate a customer-centric approach, with the ability to adapt and respond to diverse customer needs.
- Effective Time Management: Possess the ability to multi-task, prioritize, and manage time effectively.
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