IT Workstation Support Specialist
4 weeks ago
As an IT Workstation Support Specialist at NJM Insurance Group, you will be responsible for providing technical support and maintenance for our workstations. This includes troubleshooting and resolving hardware and software issues, as well as performing routine maintenance tasks to ensure optimal system performance.
Key Responsibilities
- Respond to technical questions or issues from end-users in a timely and professional manner.
- Utilize in-house and Internet resources to research solutions for job-related issues.
- Assist Senior Workstation Specialists during large-scale projects related to workstation hardware, applications, and/or workstation OS upgrades.
- Support Server and Network groups with regard to issues involving multiple workstations.
- Address assigned work as defined in current call tracking tool and adhere to current Service Level Agreements with regard to priorities and defined timelines for solution delivery.
Requirements
- Hands-on experience with Microsoft Windows support.
- General knowledge and experience with Microsoft SCCM.
- Experience with Ivanti, Adobe, iOS, and other 3rd party migration and personalization tools.
- Hands-on experience with Microsoft Office products.
- General knowledge of active directory and group policy.
- Experience with Dell Optiplex desktop line.
- Experience with IBM/Lenovo hardware line.
- Cumulative GPA 3.0 or greater.
About NJM Insurance Group
NJM Insurance Group is proud to be an equal opportunity employer. We are committed to attracting, retaining, and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
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