Financial Software Implementation Specialist

3 weeks ago

Trenton, New Jersey, United States Tyler Technologies Full time

Job Summary

We are seeking a skilled Implementation Consultant to join our team at Tyler Technologies. As an Implementation Consultant, you will play a key role in delivering professional services to our clients, including consultation, software readiness, and education on Tyler software products.

Responsibilities

  • Provide consultation and analysis of client business models to identify and document client requirements regarding Tyler products and functionality.
  • Design and conduct knowledge transfer sessions on site or through webinars.
  • Educate users on software functionality, data entry, system administration, user security, and user permissions.
  • Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
  • May recommend options for new approaches in client work processes to ensure efficient software solutions.
  • May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
  • Consult with users to identify proper data mapping process for product conversion and provide instruction on proofing and analyzing data conversions.
  • May create custom reports or customize existing reports to satisfy client requirements.
  • Play an active role in troubleshooting client issues or work with Support or Development departments to resolve.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create client-facing and internal documentation such as "quick tips" and "how tos".
  • Act as liaison between client and company's technical staff, conveying technical information to non-technical individuals.
  • May participate in the annual User Conference and facilitate user group discussion on assigned module/topic.
  • Perform other duties as assigned.

Qualifications

  • Bachelor's degree or comparable work experience, preferably in accounting, utility billing, community development, or ERP software implementation.
  • Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based.
  • Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem-solving and analytical skills.
  • Minimal travel expected to client sites.

About Tyler Technologies

At Tyler Technologies, we work with innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Tyler Technologies has multiple locations across the United States, including Troy, Michigan, Lawrenceville, Georgia, Marlborough, Massachusetts, Lubbock, Texas, Plano, Texas, Marietta, Georgia, Scranton, Pennsylvania, Philadelphia, Pennsylvania, East Orange, New Jersey, Columbia, South Carolina, Raleigh, North Carolina, Trenton, New Jersey, Tallahassee, Florida, Tampa, Florida, Allentown, Pennsylvania, Pittsburgh, Pennsylvania, Asheville, North Carolina, Charlotte, North Carolina, and Bloomsburg, Pennsylvania.

Travel

0-5% travel expected.

Salary

Salary will generally fall between $58,285 - $84,600 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Benefits

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Equal Opportunity Employer

Tyler Technologies is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

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