Client Support Coordinator
1 week ago
Position Overview:
As a key member of our team at Pca Care Connections, the Service Coordinator I plays a vital role in facilitating and coordinating long-term services and supports. This position reports directly to a Supervisor and employs a person-centered methodology to enhance psychosocial and health outcomes for individuals with disabilities and older adults.
Key Responsibilities:
- Conduct comprehensive assessments using the InterRAI and Person-Centered Planning Tool (PCSP) to evaluate participants' needs, strengths, preferences, and goals.
- Collaborate with participants, their families, and caregivers to create tailored service plans, consulting with other professionals as necessary.
- Identify and mobilize both informal and formal resources to fulfill participants' needs, including long-term services and supports, as well as community services.
- Facilitate participant choice in selecting providers and Service Coordinators.
- Ensure compliance with all Managed Care Organization (MCO) required timelines and documentation standards.
- Participate in Interdisciplinary Team meetings to enhance service delivery.
- Conduct home visits and phone contacts to monitor the effectiveness of service plans and track goal achievement.
- Support transitions of care and coordinate with behavioral health services.
- Monitor participant satisfaction to guarantee high-quality service delivery.
- Assist participants in maintaining their eligibility for Community Health Choices (CHC).
- Complete critical incident reports and root cause analyses as necessary.
- Inform participants of their rights and assist with complaint and grievance processes.
- Adhere to HIPAA regulations and utilize a tablet for fieldwork to complete necessary documentation.
- Engage in quality improvement initiatives and participate in ongoing training and professional development.
Qualifications:
- Education: A Bachelor's degree in Social Work, Psychology, or a related field is required.
- Experience: A minimum of three years of experience in a social service or healthcare environment is preferred.
- Professional Attributes:
- High energy and ability to manage multiple tasks efficiently.
- Exceptional interpersonal and communication skills.
- Strong organizational abilities and flexibility.
- Critical thinking skills and proficiency in computer applications.
- Cultural competency and sensitivity.
Additional Requirements:
- A valid driver's license and a good driving record are essential, along with continuous access to a fully insured vehicle.
- Successful completion of drug testing and a pre-employment physical is required.
- Proficiency in a second language is preferred.
Salary: The salary for this position is $43,789.77, commensurate with experience.
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