Client Relations Specialist

1 week ago


Greensboro, United States AAA Cooper Transportation Full time

Company Overview:

AAA Cooper Transportation, established in 1955, is a prominent asset-based multi-regional logistics provider offering a range of services including less-than-truckload, full truckload, dedicated contract carriage, brokerage, and international logistics solutions. With operational facilities strategically located across the Southeast, Southwest, Midwest, and Puerto Rico, along with partner carriers extending coverage into Canada, Mexico, and globally, AAA Cooper Transportation is equipped to meet diverse transportation requirements.

Role Overview:

The role of a Customer Support Representative is crucial in maintaining effective customer relations. As a full-time employee of AAA Cooper Transportation, you will benefit from a comprehensive package that includes:

  • Health, Dental, and Vision Insurance
  • Company Contributions to Health Savings Accounts
  • 401k Plan with Company Matching
  • Company-Paid Life Insurance
  • Long-Term Disability Coverage
  • Dependent Life Insurance
  • Accidental Death & Dismemberment Insurance
  • Wellness Programs
  • Paid Holidays
  • Paid Vacation
  • Weekly Direct Payroll Deposits
  • Tuition Reimbursement Program
  • Employee Assistance Program

Qualifications:

Applicants must possess the ability to type at least 50 words per minute, demonstrate flexibility in work hours, and exhibit dependable and professional customer service skills. Familiarity with office equipment, including personal computers, copiers, fax machines, scanners, and calculators, is essential.

Key Responsibilities:

  • Respond to inquiries via phone, fax, and email regarding customer concerns
  • Process pickup requests
  • Input rate requests on behalf of clients
  • Investigate discrepancies, including overages, shortages, and damages, to identify causes and responsibilities to prevent future issues
  • Facilitate reimbursement for customers regarding freight damage or loss through the claims process
  • Perform additional job-related tasks as assigned

Category: Service Center Administration



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