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Client Relations Specialist

2 months ago

Greensboro, United States AAA Cooper Transportation Full time

AAA Cooper Transportation, established in 1955, is a prominent asset-based multi-regional logistics provider offering a variety of services including less-than-truckload, full truckload, dedicated contract carriage, brokerage, and international shipping solutions. With operational facilities throughout the Southeast, Southwest, Midwest, and Puerto Rico, along with partner carriers extending coverage into Canada, Mexico, and worldwide, AAA Cooper Transportation is equipped to meet diverse transportation requirements.

As a crucial member of the customer relations team, AAA Cooper Customer Service Clerks play an essential role in maintaining client satisfaction. As a full-time employee, you will benefit from:

  • Health, Dental, and Vision Insurance
  • Company Contributions to Health Savings Accounts
  • 401k Plan with Company Matching
  • Company-Paid Life Insurance
  • Long-Term Disability Coverage
  • Dependent Life Insurance
  • Accidental Death & Dismemberment Insurance
  • Wellness Programs
  • Paid Holidays
  • Paid Vacation
  • Weekly Direct Payroll Deposits
  • Tuition Reimbursement Program
  • Employee Assistance Program

Requirements:

Candidates must demonstrate the ability to type at least 50 words per minute, possess flexibility in working hours, and exhibit dependability along with professional customer service skills. Familiarity with office equipment such as personal computers, copiers, fax machines, scanners, and calculators is essential.

Position Responsibilities:

  • Respond to inquiries via phone, fax, and email regarding customer concerns
  • Process pickup requests
  • Input rate requests on behalf of clients
  • Investigate discrepancies such as overages, shortages, and damages to ascertain causes and responsibilities to prevent future incidents
  • Facilitate reimbursement for customers regarding freight damage or loss through the claims process
  • Execute additional work-related tasks as assigned

Category: Service Center Administration