Client Relations Specialist

2 weeks ago


Greensboro, United States DS Smith Full time
Position Summary:

The role of a Client Relations Specialist involves ensuring that customer needs are met by delivering exceptional, professional, and supportive service throughout the customer journey.

Key Responsibilities:
  • Adhere to established customer service protocols
  • Handle incoming calls
  • Welcome clients and customers
  • Address inquiries from both internal and external sources through various communication channels
  • Provide clients with pricing information and product insights
  • Process, quote, and manage orders/accounts efficiently
  • Ensure all necessary documentation and artwork are received for order processing
  • Monitor order status and ensure timely procurement of supplies and services
  • Coordinate shipments for external services
  • Optimize truck scheduling for cost-effective and timely deliveries
  • Keep clients informed about their order status on a daily basis
  • Verify documentation and submit for billing
  • Maintain and update customer databases and spreadsheets regularly
  • Communicate updates to external sales teams as required
  • Comply with all safety regulations and standard operating procedures
  • Maintain a clean and organized workspace
  • Perform general administrative tasks and other duties as assigned
  • Assist other departments as needed
  • High school diploma or equivalent required
  • Minimum of 5 years of experience in a customer service role
Qualifications & Skills:
  • Outstanding communication abilities
  • Detail-oriented and well-organized
  • Friendly and approachable demeanor
  • Self-driven and capable of thriving in a dynamic environment
  • Proficient in MS Office applications
  • Experience with database management systems, including SAP
  • Prior experience in a printing or manufacturing setting is advantageous


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