Client Relations Specialist
2 weeks ago
The role of a Client Relations Specialist involves ensuring that customer needs are met by delivering exceptional, professional, and supportive service throughout the customer journey.
Key Responsibilities:
- Adhere to established customer service protocols
- Handle incoming calls
- Welcome clients and customers
- Address inquiries from both internal and external sources through various communication channels
- Provide clients with pricing information and product insights
- Process, quote, and manage orders/accounts efficiently
- Ensure all necessary documentation and artwork are received for order processing
- Monitor order status and ensure timely procurement of supplies and services
- Coordinate shipments for external services
- Optimize truck scheduling for cost-effective and timely deliveries
- Keep clients informed about their order status on a daily basis
- Verify documentation and submit for billing
- Maintain and update customer databases and spreadsheets regularly
- Communicate updates to external sales teams as required
- Comply with all safety regulations and standard operating procedures
- Maintain a clean and organized workspace
- Perform general administrative tasks and other duties as assigned
- Assist other departments as needed
- High school diploma or equivalent required
- Minimum of 5 years of experience in a customer service role
- Outstanding communication abilities
- Detail-oriented and well-organized
- Friendly and approachable demeanor
- Self-driven and capable of thriving in a dynamic environment
- Proficient in MS Office applications
- Experience with database management systems, including SAP
- Prior experience in a printing or manufacturing setting is advantageous
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