Automotive Warranty Specialist

7 days ago


Norwalk, Connecticut, United States BMW of Ridgefield Full time
Job Title: Warranty Admin

Genesis of Ridgefield is seeking a highly organized and detail-oriented Warranty Admin to join our team. As a key member of our service department, you will be responsible for processing, verifying, and managing warranty claims in compliance with manufacturer guidelines.

Key Responsibilities:
  • Warranty Claims Processing: Review, submit, and track all warranty claims, ensuring accuracy and compliance with manufacturer requirements.
  • Documentation & Record Keeping: Maintain accurate records of all warranty claims and payments. Ensure all necessary documentation is attached and easily accessible for audits or reviews.
  • Liaison with Manufacturers: Communicate with manufacturers regarding claim status, discrepancies, and any required additional documentation. Ensure all rejected claims are reviewed and resubmitted if applicable.
  • Advising Service Technicians: Guide service technicians on proper documentation and repair procedures to ensure warranty claim compliance.
  • Claim Audits: Conduct regular audits of warranty submissions to identify any potential issues and address them proactively.
  • Monitor Manufacturer Warranty Policies: Stay up to date on changes in warranty policies and procedures, and communicate updates to relevant departments.
  • Reconcile Warranty Payments: Verify warranty payments received match submitted claims and follow up on any discrepancies.
  • Training & Support: Provide training and support to service advisors and technicians to ensure proper warranty claim processing.
Qualifications:
  • Experience: 2+ years of experience in a dealership service department, preferably in warranty administration.
  • Skills: Strong attention to detail, excellent organizational skills, and ability to work with deadlines. Familiarity with automotive repair procedures and terminology.
  • Technical Knowledge: Proficiency with dealership management software and manufacturer warranty systems.
  • Communication: Strong written and verbal communication skills, with the ability to interact with multiple departments and manufacturers.
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Employee discounts on vehicle purchases and services

Genesis of Ridgefield is an equal-opportunity employer and welcomes applicants from diverse backgrounds to contribute to our growing team.


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