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Service Advisor

2 months ago

Norwalk, Connecticut, United States Garavel Subaru Full time
Service Advisor Job Description

Garavel Subaru, a leading Subaru dealership in Connecticut, is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and experience a seamless vehicle maintenance process.

Key Responsibilities:
  • Merchandise time, mileage, and maintenance to customers
  • Main liaison between customers and service technicians
  • Schedule appointments with customers and greet them upon arrival
  • Document customer service concerns and suggest regularly scheduled maintenance
  • Dispatch work to a designated team of technicians and communicate results of the multi-point inspection to customers
  • Get necessary customer/warranty work approvals and invoice tickets with proper legal verbiage
  • Regularly update customers on the status of their repairs and follow up individually with customers post-service
Requirements:
  • Ability to follow a process and work in a fast-paced environment
  • Bi-lingual Spanish is a plus, but not required
  • Friendly personality and excellent verbal and written communication skills
  • Ability to explain complex automotive repairs simply and possess strong organizational skills
  • Superior time management skills and ability to work independently
Physical Demands:
  • Stand or sit for longer periods and walk the dealership lot and showroom floor
  • Move frequently in and out of vehicles and bend, squat, or climb stairs occasionally
  • Ability to lift up to 25 lbs occasionally

Garavel Subaru is an equal-opportunity employer and offers a competitive pay plan, employer-paid medical and dental insurance, 401k program with company match, and more. If you are a motivated and customer-focused individual with a passion for automotive service, we encourage you to apply for this exciting opportunity.