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Cemetery Operations Coordinator

2 months ago

Culver City, California, United States Archdiocese of San Antonio Full time

FLSA Status: Full-time, Non-Exempt

Reports To: Cemetery Manager

Work Schedule: Monday-Friday 8:00am - 5:00 pm

Position Overview: The Cemetery Associate I (CA I) plays a crucial role in providing essential support services, including front office reception, administrative tasks, and assisting families during their time of need. The CA I serves as the initial point of contact for clients and families, ensuring a compassionate and efficient experience while facilitating the seamless operation of the office.

Key Responsibilities:

  • Manage phone communications, interoffice correspondence, and appointment scheduling.
  • Offer prompt and courteous assistance to families visiting the office.
  • Provide comprehensive administrative support, including daily financial transactions, work order management, and document organization.
  • Assist families with the selection and purchase of memorial merchandise.
  • Guide visitors seeking information about burial sites.
  • Ensure accurate and timely recording of interment activities.
  • Maintain customer records within the accounting software (Plotbox), including data entry for contracts and other relevant documents.
  • Apply knowledge of cemetery policies to assist families and colleagues effectively.
  • Support the memorial application process as needed.
  • Address family inquiries regarding cemetery policies with sensitivity and professionalism.
  • Provide daily interment lists to other internal cemetery departments.
  • Prepare ownership documentation as required.
  • Assist with inventory audits and procedural checks.
  • Contribute to trust processing tasks as necessary.
  • Maintain a tidy workspace and assist in the upkeep of shared areas.
  • Adhere to safety protocols and training to ensure a secure environment for all.
  • Safeguard the confidentiality of sensitive information related to clients and organizational operations.
  • Comply with the Code of Conduct and the Faith and Moral Policy.
  • Exhibit a solution-oriented mindset in all interactions and foster teamwork aligned with the organization's Mission and Vision.
  • Perform additional duties as assigned.

Minimum Qualifications:

Education:

  • High school diploma or equivalent.
  • Associate's degree preferred.

Experience:

  • A minimum of two (2) years of experience in an office setting, providing customer service and administrative support.

Licenses and Credentials:

  • Reliable transportation.
  • Valid driver's license.
  • Current vehicle insurance.

Essential Knowledge and Skills:

  • Exceptional customer service abilities.
  • Proficiency in Microsoft Office applications and familiarity with office equipment.
  • Strong attention to detail, organizational skills, and self-motivation.
  • Effective written and verbal communication skills.