Cemetery Support Associate

7 days ago


Culver City, California, United States Archdiocese of San Antonio Full time
Cemetery Associate Job Description

The Cemetery Associate I (CA I) plays a vital role in supporting the smooth operation of our cemetery office. This position is responsible for providing exceptional customer service to families and visitors, while also assisting with administrative tasks and ensuring the accurate recording of interments.

Key Responsibilities:
  • Answer phones, respond to interoffice communication, and schedule appointments and services.
  • Assist families with their needs, providing prompt and courteous service.
  • Provide general administrative support, including daily deposits, work orders, and filing.
  • Assist families with merchandise purchases related to graves, crypts, or niches.
  • Help visitors locate burial sites and ensure accurate recording of interments.
  • Maintain accurate records in customer accounting software (Plotbox).
  • Apply knowledge of cemetery policy to assist families and coworkers.
  • Assist with memorial application processes and provide support to families with concerns.
  • Prepare certificate of ownership documentation as needed.
  • Participate in audit procedures and inventory management.
  • Assist with trust processing and maintain confidentiality of sensitive information.
  • Ensure a clean work area and contribute to the upkeep of common areas.
Requirements:
  • High school diploma or equivalent; associate's degree preferred.
  • At least two years of experience in an office environment providing customer service and administrative support.
  • Reliable transportation, valid driver's license, and valid vehicle insurance.
  • Excellent customer service skills, experience with Microsoft Office applications, and ability to work independently and as part of a team.


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