Community Moderation Manager

2 weeks ago

San Francisco, California, United States Figma Full time

At Figma, we are expanding our dedicated team of individuals committed to making design accessible for everyone. Our platform, built for the web, empowers entire product teams to brainstorm, design, and create superior products from inception to completion. By streamlining tools, enhancing workflows, and facilitating collaboration across various teams and time zones, Figma accelerates the design process, making it more efficient and enjoyable while ensuring everyone stays aligned. We believe that exceptional products and enduring companies are built through collaboration—join us in this mission.

As a vital member of our Product Support Team, you will have the unique opportunity to shape the strategy and roadmap for our Moderation team. In this position, you will collaborate cross-functionally with essential partners such as Product, Legal, Anti-abuse, and Community to cultivate safe customer experiences. We seek an experienced leader in marketplace moderation who is passionate about fostering a culture of continuous growth and development.

This is a full-time position that can be performed remotely within the United States or from one of our designated hubs.
Your Responsibilities at Figma:

  • Establish the moderation strategy for our community marketplace and future offerings.
  • Oversee a team of community platform specialists, driving operational excellence.
  • Ensure adherence to Figma's legal responsibilities and community guidelines.
  • Provide insights on the team's impact and the business's operational rhythm.
  • Collaborate closely with cross-functional stakeholders across Product Support, Legal, Anti-abuse, Security, Community, and Product.
We would love to connect with you if you possess:
  • A minimum of 2 years of management experience.
  • Background in moderation or trust and safety.
  • Experience in drafting or collaborating on moderation policies.
  • Knowledge of GDPR, DSA, DMCA, and related regulations.
While not mandatory, it would be advantageous if you also have:
  • Experience within a company or team that operates a public marketplace.
  • Experience collaborating with external vendors.
At Figma, one of our core values is to Grow as you go. We are committed to hiring intelligent, curious individuals eager to learn and enhance their skills. If you find this role intriguing but your previous experience does not align perfectly with the outlined qualifications, we encourage you to apply regardless. You may be the ideal candidate for this or other opportunities.

Compensation Transparency:

If you are based in Figma's designated hub offices, the annual base salary range for this role is outlined below.

Job level and actual compensation will be determined based on various factors, including individual qualifications assessed during the interview process (such as skills and relevant experience, potential impact, and role scope), market demands, and specific work location. The listed range serves as a guideline and may be adjusted. For remote roles, the pay range is localized according to employee work location by a factor of between 80% and 100% of the range. Please discuss your specific work location with your recruiter for further details.

Figma provides equity to employees, along with a competitive benefits package, including health, dental, and vision coverage, retirement contributions, parental leave, mental health support, generous PTO, company recharge days, a learning and development stipend, a work-from-home stipend, and cell phone reimbursement. Figma's compensation and benefits are subject to change and may be updated in the future.

At Figma, we celebrate and support our diversity. We recognize that a team rich in varied thoughts, experiences, and perspectives enables our employees, our products, and our community to thrive. Figma is an equal opportunity employer, dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, in compliance with legal requirements.

We are committed to ensuring that individuals with disabilities receive reasonable accommodations to apply for a role, participate in the interview process, perform essential job functions, and enjoy other employment benefits and privileges. If you require accommodations, please reach out to us. These modifications ensure that individuals with disabilities have equal opportunities not only to secure a job but also to perform their job tasks effectively.

Examples of accommodations may include but are not limited to:
  • Conducting interviews in accessible locations.
  • Enabling closed captioning during video conferences.
  • Ensuring all written communication is compatible with screen readers.
  • Adjusting the format or mode of interviews.
By applying for this position, candidates acknowledge and agree that any personal data included in their application or supporting materials will be processed in accordance with Figma's Privacy Policy.

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