Moderation Team Lead

1 week ago


San Francisco, California, United States Figma Full time
Product Support Team - Moderation Leader

Figma is a design platform that empowers teams to create, collaborate, and build better products. We're growing our team of passionate individuals who share our mission to make design accessible to all.

As a member of our Product Support Team, you'll have the exciting opportunity to build out our Moderation team's strategy and roadmap, working cross-functionally with key partners to create safe customer experiences.

Key Responsibilities:

  • Develop and implement a comprehensive moderation strategy for our community marketplace and future products
  • Lead a team of community platform specialists and drive operational excellence, ensuring seamless customer experiences
  • Ensure compliance with Figma's legal obligations and community policies, maintaining a safe and respectful environment
  • Report on the impact of the team and rhythm of the business, providing actionable insights for growth
  • Collaborate with cross-functional stakeholders across Product Support, Legal, Anti-abuse, Security, Community, and Product to drive business outcomes

Requirements:

  • 2+ years of management experience, with a proven track record of leading high-performing teams
  • Experience in moderation/trust and safety, with a deep understanding of community dynamics
  • Experience writing and/or collaborating on moderation policies, ensuring clarity and effectiveness
  • Understanding of regulatory frameworks, including GDPR, DSA, DMCA, and other relevant laws

We're seeking a seasoned marketplace moderation leader who is passionate about creating a culture where ongoing growth and development thrive. If you're excited about this role but your past experience doesn't align perfectly with the points outlined above, we encourage you to submit your application anyway.

About Figma:

Figma is an equal opportunity workplace that celebrates and supports our differences. We believe that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product, and our community to flourish.

We offer a competitive package of benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.

Figma's compensation and benefits are subject to change and may be modified in the future.



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