Financial Services Associate

1 week ago


Dearborn, Michigan, United States DFCU Financial Full time
Customer Service Representative

DFCU Financial is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Member Service Center, you will be responsible for providing exceptional service to our members through various communication channels.

Key Responsibilities:
  • Respond to member inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues and meet member needs.
  • Utilize various computer applications to access and manage member information, including financial transactions and account details.
  • Promote our products and services to members, identifying opportunities to enhance their financial well-being and meet their needs.
  • Work collaboratively with other team members to achieve sales goals and provide exceptional service to members.
  • Stay up-to-date on product and service knowledge to provide informed and accurate responses to member inquiries.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service or sales experience, preferably in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program, including on-the-job training and ongoing development opportunities.
  • Collaborative and dynamic work environment, with a focus on teamwork and mutual respect.
  • Opportunities for professional growth and development, with a focus on career advancement and leadership development.


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