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Healthcare Customer Service Associate

2 months ago

Dearborn, Michigan, United States Beaumont Urgent Care Full time
Position Overview:

We are seeking a dedicated individual for a PRN (as needed) front desk/medical receptionist role. This position involves flexibility and may require travel to various locations within our network.

Work Schedule:

Shifts are tentatively scheduled from 8am to 8pm, with 1-2 shifts per week on a floating basis. Weekend and holiday rotations are mandatory, with schedules provided on a monthly basis.

Role Summary:

The Patient Services Representative serves as the initial point of contact for patients and clinical personnel. Responsibilities include patient check-in, insurance verification, collection of co-pays and outstanding balances, along with various front office tasks. This role is crucial in ensuring that patients receive exceptional service during their experience with Beaumont Urgent Care.

Key Responsibilities:
  • Welcome patients and offer guidance to all visitors in a courteous and professional manner.
  • Evaluate health insurance benefits, confirm insurance eligibility, and communicate pertinent information regarding payment policies and billing processes.
  • Ensure the Beaumont Urgent Care reception area is well-maintained and welcoming.
  • Carry out clerical duties while adhering to established protocols and procedures.
  • Assess and collect each patient's financial obligations.
  • Support the practice manager and other team members as needed.
  • Provide comprehensive assistance to Physicians and facilitate office operations.
  • Gather and record patient history accurately.
  • Comprehend and uphold standard healthcare regulatory requirements.
  • Safeguard and manage all patient and business documents while ensuring confidentiality.
  • Execute office procedures, including general administrative tasks.
  • Document all medical interventions in the Electronic Medical Record (EMR) system.
  • Ensure compliance with HIPAA and OSHA regulations.
  • May be required to travel to nearby Beaumont Urgent Care locations to provide staff support.
Minimum Qualifications:
  • High school diploma or equivalent.
  • Preferred: At least one year of experience in a medical office or emergency room environment.
  • Urgent care experience is advantageous but not mandatory.
  • Availability to work from 8am to 8pm for three days a week, including rotating weekends and holidays.
  • Experience with insurance eligibility and co-pay determination is preferred but not essential.