Client Service Representative

2 months ago


Renton, Washington, United States Banfield Full time
Job Summary

We are seeking a highly skilled and customer-focused Client Service Coordinator to join our team at Banfield Pet Hospital. As a Client Service Coordinator, you will play a critical role in driving the flow of clients and pets through the hospital, maximizing productivity, and ensuring exceptional client care.

Key Responsibilities
  • Client Service: Provide professional, efficient, and exceptional service to clients, ensuring they feel welcome and comfortable in the hospital.
  • Flow Management: Actively recruit new clients, promote hospital services, and route the flow of clients and pets to ensure superior client care and maximum productivity.
  • Communication: Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services, ensuring they understand their pet's health and the benefits of our services.
  • Administrative Tasks: Assist with administrative functions, including maintaining accurate balances, utilizing proper opening and closing procedures, and conducting other tasks as assigned.
Requirements
  • Leadership: Demonstrate strong leadership skills, with a focus on customer focus, peer relationships, integrity, and trust.
  • Functional Skills: Possess strong communication skills, with the ability to read, write, and speak fluent English. Additionally, you should have experience with preventative care, client service skills, priority setting, and time management.
  • Capabilities and Experience: Have the ability to multi-task, communicate effectively, and solve problems. You should also have experience with computer software, including Microsoft Word, Excel, Access, and Outlook.
Working Conditions

This role requires the ability to work in a fast-paced environment, with a high level of customer interaction. You should be comfortable working at a computer for long periods and be able to stand, walk, stoop, kneel, crouch, and climb as needed. Additionally, you should be able to lift up to 50 pounds and have good hand-eye coordination and visual acuity.



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