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Customer Service Representative

1 month ago

Renton, Washington, United States Providence Health & Service Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Pacific Medical Clinics. As a key member of our healthcare team, you will provide exceptional customer service to our patients and their families, ensuring a positive and compassionate experience.

Key Responsibilities
  • Provide timely and accurate responses to patient inquiries via phone, email, and in-person
  • Sort and respond to written inquiries from patients and providers
  • Assist patients with benefits, education, and complaints or grievances
  • Collaborate with healthcare teams to ensure seamless patient care
Requirements
  • 2 years of experience in a healthcare customer service role
  • Post-secondary education preferred
  • Medical claims processing experience a plus
Why Work with Us?

At Providence, we are committed to providing a supportive and inclusive work environment that fosters growth and development. Our comprehensive benefits package includes health, dental, and vision insurance, retirement savings plan, and paid time off. We also offer opportunities for professional growth and development, as well as a commitment to diversity and inclusion.

About Us

Providence is a comprehensive health care organization with a rich history of serving the poor and vulnerable. Our mission is to advocate, educate, and provide extraordinary care to our patients and communities. We are proud to be an Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace.