Client Service Coordinator
4 weeks ago
We are seeking a highly skilled Client Service Coordinator to join our team at Synthetic Resources. As a Client Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on managing customer accounts, executing projects, and developing sales materials.
Key Responsibilities:
- Process Purchase Orders (POs), change POs, and process returns according to established department policies and procedures
- Production sample entry and filing for all production samples/lab dips
- Following up on all sample approvals and rejections within guidelines with our clients and vendors
- Keeping colors and production organized
- Accurately filing all lab dips for colors and production samples for review
- Abiding policies set for Quality Control on all production samples
- Once approved or rejected, filing production samples accurately and efficiently
- Prepare all packages to send to clients/vendors via courier/mail service
- Cutting and filing of production samples and archiving into our production records accurately, and with efficiency
- Creating and maintaining sample cards for our marketing purpose
- Answering phones with professional courtesy and helpfulness in mind
Requirements:
- Knowledge of Microsoft Office (Word, Excel, Outlook)
- Effective communication
- Strong customer service skills focused on relationship development
- Negotiation and problem-solving skills
- Able to focus on outcomes and results for personal development and company development
- Be kind. Be driven.
- Address everyone with kindness, and focus on outcomes
- Flexibility
- Adaptability
- Always invest in learning, growing, and improving yourself
Compensation:
- Commensurate with experience
- $22- $25 per hour
Benefits (Only Applicable for Full-Time Positions):
- Medical, Dental, and Vision is available after 90 Days' probation period
- 401(K) is available after 1 year completion of position held in good standing
Company Culture:
We describe our company culture as: Choose your attitude— State of Being. Always show up with great attitude. Show people that you care. Respect. Great conscience and morality and to serve other people in best way they can. They must be willing to serve others. Do the best you can. Always ask the question "What else can I do?" Create Value .... Become part of the solution. Be part of a team— Be a team player. Do the right thing, Be accountable. See it .. Own it ... Solve it .. Do it. Do what you say. Set and meet the standard.
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