Product Support Specialist

6 days ago


Royston, Georgia, United States Royston Plant Full time
Product Support Representative

Royston LLC is seeking a highly skilled Product Support Representative to join our Field Services team. As a key member of our team, you will be responsible for providing exceptional support to our clients, architects, and internal departments.

Key Responsibilities:
  • Communicate effectively with clients, architects, and internal departments to resolve issues and provide support.
  • Generate and respond to emails, conduct conference calls, and participate in meetings.
  • Utilize MS Office products, including Excel, Outlook, and PowerPoint, to manage projects and communicate with stakeholders.
  • Assist the Project Coordinator with updating Purchase Requisition Analysis and verifying Scope of Work against drawings and equipment lists.
  • Generate Purchase Order Requests, secure approval signatures, and use the AS400 program to generate Purchase Orders.
  • Provide equipment requirements to vendors, track shipments, and notify vendors and Royston of any delivery changes.
  • Support onsite installation teams in securing additional or missing/damaged equipment.
Requirements:
  • High school diploma or GED required.
  • Ability to read CAD drawings.
  • AS400 experience.
  • Proficiency in MS Office products.
  • Excellent communication and teamwork skills.
Physical Requirements:

The physical demands of this role include prolonged periods of sitting at a desk and working on a computer. Occasional standing, walking, and use of hands to handle objects are also required. The employee must occasionally lift or move office products and supplies up to 20 pounds.


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