Project Support Representative

Title: Product Support Representative (PSR) Department: Field Services

Report To: Manager of Product Coordination Time: 1st Shift
Location: Royston, GA

Position Summary (major areas of contribution):

Royston LLC currently has an immediate opening for a Product Support Representative. This is an in office Non-exempt position. The successful candidate will report directly to the Manager of Project Coordination. This is an excellent opportunity to work in a friendly work environment with a team that is dedicated and passionate about the organization.

Essential Functions / Job Responsibilities:

Communications

• Interact with Clients, Architects, Royston Management Team and other internal departments as required

o Generating and responding to emails

o Conducting, Interaction and participation in conference calls and meeting

o Professional phone etiquette

o Sense of Urgency in responsiveness

o Knowledge of Excel, Outlook, Power Point

Building Projects

• Read & Interpret CAD Drawing

• Verify Equipment List against Drawing and Scope of Work

• Accounting basic principles

• Assist Project Coordinator with updating Purchase Requisition Analysis

• Verify Scope of Work against drawing and Equipment Summary

• Assist Project Coordinator in verifying GC bid sheets against the drawing and scope of work

Purchase Order

• Generate Purchase Order Request

• Secure approval signatures

• Use AS400 program to generate Purchase Orders

• Proper File Management

Equipment Ordering

• Provide equipment requirements to all supply vendors to include Royston Customer Service

• Track all equipment shipments to ensure delivery schedules

• Notify all Equipment Vendors and Royston of any delivery changes

• Support the onsite installation teams in securing any additional or missing/damaged equipment

Pre -Construction Packages

• Assist in building packages consisting of; (Drawings, Equipment lists and Scopes of Work) to the Construction Manager, Owner / Client, General Contractor

• Revise Packages based on Pre-Con walks and send out install packages and other related construction documents per Project Coordinators direction

Punch Reports

• Secure missing equipment per the Verification Report

• Update the Punch Completion Photos on the Punch Reports

• Provide daily/weekly updates to the master punch report and distribute as directed

Minimum Qualifications / Skills:

Including Formal Training (courses, degrees, and credentials required):

• Proficiency in MS Office products

• Communication Skills – professional etiquette in spoken and written word.

• Ability to work within a team environment

• Ability to work within deadlines

Experience (type and amount of experience required):

• High school diploma or GED required

• Ability to read CAD drawings

• AS400 experience

Requirements:

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee will have prolonged periods of sitting at a desk and working on a computer. On occasion, employee may be required to stand; walk, use their hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies up to 20 pounds.

Qualified individuals must be able to perform all the essential duties of this position with or without accommodation, so long as the accommodation does not cause undue hardship. This is not intended to be a comprehensive list of all tasks and duties, which may differ from time to time depending on the business unit and the needs of the company.

Royston Group is an Equal Opportunity Employer M/F/Vets/Disability