Customer Service Assistant Manager

4 weeks ago

Royston, United States Food Lion Full time
Exciting Career Opportunity

Ahold Delhaize USA, a division of the Netherlands-based Ahold Delhaize, oversees a variety of local brands including Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop.

Collectively, these brands represent the largest grocery retail group on the East Coast and the fourth largest in the United States, with over 2,000 stores and distribution centers across more than 20 states, serving millions of customers weekly through a uniquely local omnichannel experience.

The Ahold Delhaize USA team consists of just over 100 associates across all East Coast office locations.

Food Lion has been dedicated to providing a convenient, fresh, and affordable shopping experience to the communities we serve since 1957. Currently, our 82,000 associates cater to more than 10 million customers weekly across 10 Southeastern and Mid-Atlantic states.

PRIMARY OBJECTIVE

Assist in managing store operations to achieve financial and sales objectives. Foster strong relationships with associates and customers while promoting a robust culture aligned with Food Lion's Strategy. Ensure effective communication with the management team and all store associates.

KEY RESPONSIBILITIES

  • Oversee all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go, if applicable.
  • Recruit, train, and develop associates to fulfill departmental needs.
  • Supervise the performance of department associates; provide ongoing performance management training and conduct timely formal performance evaluations for direct reports.
  • Inspire and motivate the store team to cultivate a culture that reflects our Brand, Strategy, and Culture.
  • Support the achievement of budgeted financials, operational results, and Food Lion To-Go KPIs.
  • Maintain a welcoming atmosphere focused on fast, easy, flexible, and friendly customer service, ensuring a positive shopping experience.
  • Exemplify exceptional customer service and utilize skills and knowledge to provide solutions that meet or exceed customer expectations.

  • Manage store expenses through effective ordering and care for supplies and equipment.
  • Utilize company tools such as financial reports, average cost inventory systems (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
  • Perform duties to ensure department appearance, quality, variety, workplace safety, food safety, and sanitation are consistently upheld.
  • Ensure Front End schedules, including Food Lion To-Go, are developed per standards to deliver extraordinary customer service at all times.
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and efficiently manage service calls to avoid disruptions in service delivery.
  • Ensure all Front End cashiers are familiar with the weekly sales flyer and know where to locate key items while communicating any unexpected out-of-stock conditions.
  • Monitor shrinkage and ensure that inventory, including cash and monetary assets, is accounted for; coach associates to recognize and prevent losses.
  • Ensure proper management of all store funds and company assets.
  • Identify and rectify any unsafe conditions that could lead to accidents for associates or customers.
  • Document and report all associate and customer accidents following established procedures.
  • Ensure compliance with local, state, and federal regulations.
  • Adhere to all company guidelines, policies, and standard practices.
  • Maintain security standards.
  • Complete Computer Based Training (CBT) and Training guide successfully.
  • Recognize accomplishments and provide constructive feedback as necessary to enhance customer satisfaction and service while driving store sales.
  • Perform all other assigned duties.
REQUIREMENTS

  • High school diploma or equivalent preferred.
  • Ability to lead and manage a team effectively.
  • Strong understanding of store operations and merchandising techniques preferred.
  • Excellent interpersonal, organizational, communication, and customer service skills.
  • Demonstrated good judgment in problem-solving, decision-making, handling complaints, mediating disputes, and resolving grievances.
  • Willingness to learn multiple tasks and technical requirements of the job.
  • Ability to utilize technical information to address issues.
  • Must meet minimum age requirements for specific job functions.
  • Must be able to meet the physical demands of the position, with or without reasonable accommodations.
  • Must be accredited by the National Registry of Food Safety Professionals or a similar organization as a "Certified Food Safety Manager" or will be required to attend company-provided training and achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it.
PHYSICAL DEMANDS

  • Ability to use computers, smart devices, and other communication systems required for job functions.
  • Ability to operate handheld computers for orders, markdowns, scan-outs, and inventory.
  • Stand for extended periods, frequently walking short distances.
  • Ability to push or pull up to 2000 pounds using a pallet jack or float.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. occasionally.
  • Handle various substances associated with cleaning and packaging materials, and household cleaners.
  • Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check invoices, dates, and other written documents.


Food Lion is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.


At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect, and dignity.

We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting individuals based on their talents and abilities without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.

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