Hotel Reservation Specialist

2 weeks ago


Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time
Hotel Reservation Specialist Job Overview: Under the supervision of the Call Center Manager, the Hotel Reservation Specialist is tasked with handling all incoming telephone inquiries related to room bookings and hotel details. This role requires responding to all calls in a professional, courteous, and efficient manner, with the goal of converting inquiries into confirmed reservations.

We provide both full-time and part-time positions throughout the year, operating seven days a week from 7 AM to 11 PM, including holidays.

Applicants must be available to work at least one shift each weekend.

Benefits* for our Hotel Reservation Specialists:
  • Health Coverage
  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • Short-Term Disability
  • Paid Time Off
  • 401(k) Plan
  • Complimentary Associate Parking
  • Discounted Rates at all affiliated properties
  • Compensation: $16.15 based on experience, determined at the time of job offer
  • *Benefits are available to full-time employees*
Key Responsibilities for the Hotel Reservation Specialist:
  • Handle phone calls and assist guests with making, modifying, or canceling reservations
  • Respond to all inquiries promptly and courteously
  • Possess comprehensive knowledge of hotels and resorts, including room types, operational procedures, amenities, and policies
  • Maintain up-to-date knowledge of current rates, special offers, and packages, including associated benefits
  • Accurately gather and secure all necessary information from guests during the reservation process, including any specific requests or comments
  • Understand and communicate reservation policies regarding guarantees, cancellations, and no-shows clearly to guests
  • Adhere to the established rules and regulations of the Call Center
  • Assist with entering manual reservations, including those from third-party sources such as online platforms and wholesalers
  • Perform daily administrative tasks and any additional projects assigned by the Team Lead, Supervisor, or Manager
Qualifications for the Hotel Reservation Specialist:
  • Exceptional phone etiquette and verbal communication abilities
  • Strong proficiency in computer applications
  • Attention to detail and the capability to resolve customer inquiries effectively
  • A minimum of 1 year of prior experience in a Call Center or Hotel Front Desk role is required
We are an Equal Opportunity Employer. This organization does not and will not discriminate in employment and personnel practices based on race, gender, age, disability, religion, national origin, or any other basis prohibited by applicable law.

  • Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Hotel Reservation Specialist Job Overview: Under the supervision of the Call Center Manager, the Hotel Reservation Specialist is tasked with managing all incoming phone inquiries related to room bookings and hotel details. This role requires responding to all inquiries in a professional, courteous, and efficient manner, with the goal of converting every call...


  • Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Hotel Reservation Specialist Job Overview: Under the supervision of the Call Center Manager, the Hotel Reservation Specialist is tasked with handling all incoming telephone inquiries related to room bookings and hotel details. This role requires responding to all inquiries in a professional, courteous, and efficient manner, with the goal of converting every...


  • Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Hotel Reservation Specialist Job Overview: Under the supervision of the Call Center Manager, the Hotel Reservation Specialist is tasked with managing all incoming telephone inquiries related to room bookings and hotel details. This role requires responding to all inquiries in a professional, polite, and efficient manner, with the goal of converting every...


  • Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Hotel Reservation Specialist Job Overview: Under the supervision of the Call Center Manager, the Hotel Reservation Specialist is tasked with managing all incoming telephone inquiries related to room bookings and hotel details. This role requires responding to all inquiries in a professional, courteous, and efficient manner, with the goal of converting each...


  • Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full time

    Customer Service Reservation Specialist Job Overview: Under the supervision of the Call Center Manager, the Customer Service Reservation Specialist is tasked with handling all incoming telephone inquiries related to room bookings and hotel details. This role requires responding to all inquiries in a professional, courteous, and efficient manner, with the...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Guest Reservations SpecialistLocation: Shelborne South BeachOverview:As a Guest Reservations Specialist, you will play a pivotal role in delivering exceptional service to both prospective and returning guests. Your primary duty will be to assist clients in planning and securing their bookings at our esteemed hotel brand.Key Responsibilities:Provide exemplary...


  • Riviera Beach, Florida, United States super 8 Full time

    Position OverviewWe are looking for a courteous and detail-oriented Hotel Reception Specialist to enhance our customer service experience at Super 8.In this role, you will:Greet guests upon arrival with a warm and welcoming demeanor.Manage room bookings and reservations efficiently.Address guest inquiries and provide assistance to ensure a pleasant stay.The...


  • Deerfield Beach, Florida, United States Wyndham Deerfield Beach Resort Full time

    The Wyndham Deerfield Beach Resort is looking for a committed Reservations Agent to enhance our guest experience. The successful candidate will play a crucial role in delivering outstanding customer service by managing inquiries and bookings. This position demands exceptional communication skills, strong organizational capabilities, and the ability to juggle...


  • Deerfield Beach, Florida, United States Wyndham Deerfield Beach Resort Full time

    The Wyndham Deerfield Beach Resort is in search of a committed Reservations Agent. This position entails delivering outstanding customer support by managing inquiries and booking processes. The ideal candidate will possess exceptional communication abilities, strong organizational skills, and the capacity to juggle multiple responsibilities effectively. A...


  • Miami Beach, Florida, United States Royal Palm South Beach Full time

    About Us:At Royal Palm South Beach, our 393 rooms are infused with Art Deco elegance, embodying the vibrant spirit of South Beach. Our hotel boasts breathtaking views of the Atlantic Ocean and is situated at the prime intersection of Ocean Drive and Collins Avenue.We offer competitive health benefits and a variety of perks for our associates, including...


  • Palm Beach, Florida, United States Four Seasons Full time

    Job SummaryWe are seeking a highly skilled Reservations Sales Specialist to join our team at Four Seasons. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring guest satisfaction.Key ResponsibilitiesAssist customers in booking hotel reservations and provide personalized recommendations to...


  • Miami Beach, Florida, United States Shelborne South Beach Full time

    Reservations AgentLocation: Not specifiedSummary:As a Reservations Agent, you will play a crucial role in delivering exceptional customer service to both prospective and returning guests. Your primary duty will be to assist clients in planning and securing reservations for the Shelborne South Beach hotel brand.Description:Your responsibilities will...


  • Miami Beach, Florida, United States Hotel Resource Full time

    Job Summary:The Hotel Staff Accountant will assist the Finance Department in performing multiple duties related to the accounting functions of the organization within established deadlines.Key Responsibilities:Prepare, record, and process accounts payable and cash disbursement, and accounts receivable and cash receipts.Prepare allocation tables for indirect...


  • Panama City Beach, Florida, United States Beachcomber Beachfront Hotel Full time

    Job SummaryBeachcomber Beachfront Hotel is seeking a highly skilled and experienced Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our guests, staff, and property.Key ResponsibilitiesPatrol the hotel grounds and facilities to deter crime and ensure the safety of guests, staff, and...


  • West Palm Beach, Florida, United States The Singer Oceanfront Resort Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Reservations Coordinator to join our team at The Singer Oceanfront Resort. As a key member of our reservations team, you will be responsible for coordinating group reservations, ensuring accurate documentation and communication, and providing exceptional customer service to internal and...


  • Hallandale Beach, Florida, United States Turnberry Associates Full time

    Front Desk Agent (Full Time)Job Category: Guest ServicesRequisition Number: FRONT005182OverviewAt Turnberry Associates, we take pride in hiring individuals who embody friendliness, authenticity, and a caring attitude. We are seeking a motivated Front Desk Agent to become a valued member of our exceptional team.Key Responsibilities:Greet and register guests,...


  • Miami Beach, Florida, United States Think Hospitality Full time

    Job OverviewLocation: ReservationsDepartment: Reservations DivisionReports To: Reservations Supervisor/Director of RevenuePrimary Responsibilities:The Reservations Agent is accountable for efficiently processing, updating, and confirming guest reservations. This role involves assisting prospective guests with their inquiries and ensuring a seamless booking...


  • Miami Beach, Florida, United States Think Hospitality Full time

    Position OverviewWork Environment: ReservationsDepartment: Reservations DivisionReports To: Reservations Supervisor/Director of RevenuePrimary Responsibilities:The Reservations Agent is tasked with efficiently managing the entry, modification, promotion, and confirmation of reservations. This role is pivotal in assisting prospective guests with their...


  • Delray Beach, Florida, United States Opal Grand Resort Full time

    Job Overview: A Safety and Security Specialist plays a crucial role in maintaining the safety of guests and team members while safeguarding the property at Opal Grand Resort. This position is essential in our commitment to providing exceptional guest experiences. Key Responsibilities: The primary duties of a Safety and Security Specialist encompass, but are...


  • Ormond Beach, Florida, United States LaborMax Staffing Full time

    We are seeking experienced hotel housekeepers and vacation rental cleaners to join LaborMax Staffing's team. As a hotel housekeeping specialist, you will be responsible for ensuring the cleanliness and organization of hotel rooms and vacation rentals.Key Responsibilities:Strip and properly remake bedsClean restrooms and ensure they are fully stocked with...