Hotel Reservation Specialist
2 months ago
We provide both full-time and part-time positions year-round, operating 7 days a week from 7am to 11pm, including holidays.
Applicants should be prepared to work at least one shift each weekend.
Benefits* for our Hotel Reservation Specialists:
- Health Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- Short-Term Disability
- Paid Time Off
- 401(k) Plan
- Complimentary Associate Parking
- Discounted Rates at affiliated hotels
- Compensation: $16.15 based on experience, determined at the time of job offer
- *Benefits applicable to full-time employees*
- Handle phone calls and assist guests with making, modifying, or canceling reservations
- Respond to all incoming calls promptly and courteously
- Possess comprehensive knowledge of hotels and resorts, including room types, operations, policies, and amenities
- Maintain up-to-date knowledge of current rates, special offers, and packages, including the benefits associated with each
- Accurately gather and secure all necessary information from guests when processing reservations, including any specific requests or comments
- Understand and communicate reservation policies regarding guarantees, cancellations, and no-shows clearly to guests
- Adhere to the established rules and regulations of the Call Center
- Assist with entering manual reservations, including those from third-party sources such as online platforms and wholesalers
- Perform daily administrative tasks and any additional projects assigned by the Team Lead, Supervisor, or Manager
- Exceptional phone etiquette and verbal communication abilities
- Strong proficiency in computer applications
- Attention to detail and capability to resolve customer concerns
- A minimum of 1 year of prior experience in a Call Center or Hotel Front Desk role is required
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