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OEM Customer Relationship Manager

2 months ago

Peabody, Massachusetts, United States Analogic Corporation Full time

{"h1": "OEM Customer Relationship Manager Job Description", "p": "At Analogic Corporation, we are seeking a passionate and experienced professional to provide daily tactical support for our OEM customers. As the primary liaison between external customers and internal stakeholders, you will collaborate across various departments to ensure timely delivery of products, support services, and parts. Your role will involve advocating for OEM customers, upholding quality standards, coordinating customer communications, and providing product and market intelligence.

Responsibilities:

* Frequent direct customer contact with shared responsibility for overall OEM product and customer strategy
* Manage and recommend prioritization of development activities to support key customers and product enhancements
* Answer customer questions and inquiries and solve problems as they arise
* Collect customer feedback to propose and drive continuous improvement programs
* Host and organize team meetings and cadence with customers
* Coordinate forecast inputs and purchase orders to ensure Analogic ability to meet customer requirements
* Track and coordinate backlog reports and weekly meetings with customers
* Provide inputs to business leadership for the annual operating plan and long-term strategic plan

Requirements:

* Technical or business degree and 3-5 years of related experience
* Excellent communications skills (written and verbal)
* Self-confident, self-starter, and able to work independently, within a cross-functional team environment
* Agile experience or similar is required
* SAP/ERP systems experience required
* ServiceMax and Salesforce experience is a plus
* Proficient in all Microsoft applications (Excel, Project, Word, PowerPoint)

What We Offer:

* 9/80 work schedule - enjoy every other Friday off
* Flexible Vacation - employees can take time off as is reasonably needed
* Comprehensive benefits including medical, dental, vision, life insurance, and disability plans
* HRA (for PPO plan participants) /HSA (Health Savings Account for high deductible plan participants) contribution
* 401K with company match and immediate vesting
* Continuous Education Assistance
* Supportive culture that values innovation, collaboration, and excellence
"}