Branch Manager

7 hours ago


Peabody, Massachusetts, United States M&T Bank Full time
Job Summary

As a Branch Manager at M&T Bank, you will be responsible for leading a team of professionals to achieve annual sales and profitability goals. You will oversee all activities of the branch, ensuring the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. This role requires strong leadership and management skills, as well as a sound working knowledge of the overall operations of the branch.

Key Responsibilities
  • Direct sales and business development efforts to achieve profitability goals
  • Lead team through coaching, performance management, and setting priorities
  • Identify customer needs and provide solutions through M&T sales processes
  • Proactively prospect and grow Business Banking relationships
  • Conduct interviews and select employees based on staffing model
  • Model and coach customer service and needs determination behaviors
  • Ensure operational and regulatory requirements are maintained
  • Take ownership of complex account servicing and error resolution issues
  • Engage with team members and business partners as appropriate
  • Process Business Banking loan requests up to $100,000
  • Adhere to compliance and operational risk controls
  • Promote an environment that supports diversity and reflects the M&T Bank brand
  • Maintain M&T internal control standards
  • Complete other related duties as assigned
Requirements
  • Bachelor's degree or four years' relevant experience
  • Minimum three years sales experience and two years' managerial experience or proven leadership abilities
  • At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position
  • M&T Business Banking Specialist within 18 months of hire
  • Demonstrated strong knowledge of Business Banking products, services, and client relationship management
  • M&T Way Certified
  • Precision Leadership Certified Bi-lingual/Spanish preferred
  • Experience with common PC software, including Microsoft Office software for word processing and spreadsheets
  • Experience with Internet and email preferred

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