Head of Asset Management Operations
2 weeks ago
Company Overview:
Spruce Power stands as the premier solar distributed generation enterprise in the United States, overseeing solar installations in approximately 70,000 residences across 18 states. We deliver a wide array of services, including financing, customer support, system maintenance, and operational assistance. As we broaden our service offerings and platform capabilities, we are in search of a Head of Asset Management Operations to guide our asset operations division in Houston, TX.
Position Overview: The Head of Asset Management Operations will manage the daily functions of the asset operations division, ensuring effectiveness, quality, and scalability of Spruce Power's asset management solutions. This position is vital for upholding superior standards of operational performance and customer satisfaction.
Key Responsibilities:
· Leadership and Management:
Direct and mentor the asset operations team, comprising asset operations supervisors, business analysts, and support personnel.
Formulate and execute strategic initiatives to boost operational efficiency and effectiveness.
Cultivate a culture centered on safety, quality, and ongoing enhancement.
· Operational Oversight:
Supervise the management of customer work orders, ensuring prompt and quality fulfillment.
Oversee the allocation of tasks to subcontractors and monitor the completion of work.
Validate quoted work and ensure meticulous auditing of invoices.
· Strategic Initiatives:
Collaborate with the asset operations strategy and support team on special projects and partner integration.
Propel initiatives aimed at enhancing virtual asset performance support and monitoring asset production performance.
· Field Operations Coordination:
Partner closely with the field operations team to guarantee optimal asset performance and customer satisfaction.
Effectively address zero generation and escalated work orders.
Improve the customer experience during on-site visits and service engagements.
· Performance Monitoring and Reporting:
Establish and uphold dashboards and performance indicators to track the health and efficiency of Spruce Power's asset portfolio.
Provide regular updates on asset performance, operational metrics, and strategic initiatives to the VP of Asset Operations and other senior management.
· Stakeholder Engagement:
Coordinate with other departments such as finance, customer service, and system support to ensure integrated operations.
Engage with external partners, including subcontractors and service providers, to maintain robust working relationships and service quality.
· Innovation and Improvement:
Identify and implement emerging technologies and processes to enhance asset management and operational efficiency.
Lead initiatives aimed at driving cost reductions, improving service delivery, and sustaining high-quality standards.
Qualifications:
· Experience: A minimum of 10 years in asset operations, with at least 5 years in a leadership capacity.
· Education: A bachelor's degree in engineering, business administration, or a related discipline; an advanced degree is preferred.
· Skills: Exceptional leadership and management capabilities, strategic thinking, outstanding communication and interpersonal skills, and proficiency in data analysis and performance metrics.
Compensation:
· Competitive base salary, aligned with experience.
· Performance-based bonuses.
· Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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